I can't access my account because I didn't receive my code.

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I can't access my account because I didn't receive my code.

Post by teqzam on Mon Feb 13, 2012 3:03 pm

I have deleted my known devices and cleared cache/history of the browser. But when I logged in, I got this message:

Log in from a recognized computer
You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
Other options:
Contact our User Operations team

I clicked on Contact our User Operations team several days ago, but I haven't received any reply yet.
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Re: I can't access my account because I didn't receive my code.

Post by Ruby on Mon Feb 13, 2012 4:22 pm

I clicked on Contact our User Operations team several days ago, but I haven't received any reply yet.

You have of course checked your spam folder for any email from Facebook ?

Ruby
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Re: I can't access my account because I didn't receive my code.

Post by teqzam on Mon Feb 13, 2012 4:33 pm

Yes, I did check my spam folder and there's nothing from Facebook.
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Re: I can't access my account because I didn't receive my code.

Post by Ruby on Mon Feb 13, 2012 5:31 pm

This
[You must be registered and logged in to see this link.]

is a link to reset your Password (maybe an unorthodox approach to the problem !!)

See if by so doing you can get back into your account?

I have used it and got an instant email from Facebook with reset codes etc to get back into Facebook via email so do make sure you check your email if you do this method ...good luck!!

Ruby
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Re: I can't access my account because I didn't receive my code.

Post by teqzam on Mon Feb 13, 2012 8:59 pm

Hello, thank you for the link. I was able to reset my password. But the same problem occurred.

Log in from a recognized computer
Didn't receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
You can also login from a recognized device to approve this login.
You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
Other options:
Contact our User Operations team

Please advise. Thanks!
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Re: I can't access my account because I didn't receive my code.

Post by teqzam on Mon Feb 13, 2012 9:22 pm

Is there any other way to disable login approval?
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Re: I can't access my account because I didn't receive my code.

Post by Ruby on Fri Feb 17, 2012 5:03 pm

Have you yet had a reply from Facebook please?

Ruby
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Re: I can't access my account because I didn't receive my code.

Post by teqzam on Mon Feb 20, 2012 10:38 am

Yes, they're asking me to send ID's so they can reset my account. Thank you.
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Re: I can't access my account because I didn't receive my code.

Post by Ruby on Mon Feb 20, 2012 5:48 pm

teqzam wrote:Yes, they're asking me to send ID's so they can reset my account. Thank you.

Will you let us know how this progresses for you ? Yay

Ruby
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Re: I can't access my account because I didn't receive my code.

Post by Ruby on Fri Mar 02, 2012 1:59 pm

Ruby wrote:
teqzam wrote:Yes, they're asking me to send ID's so they can reset my account. Thank you.

Will you let us know how this progresses for you ? Yay

Are you now back into Facebook ?

Ruby
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Re: I can't access my account because I didn't receive my code.

Post by Fayde on Tue Mar 27, 2012 3:22 am

Moved from Other Problems to Abandoned Topics.

There have been no replies or contributions on this thread for two whole weeks. If you still require help, please make a new topic. You may place a link to your old topic on your new topic to give information to the people that will help you.

Thanks for your co-operation and understanding!
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Re: I can't access my account because I didn't receive my code.

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