I think I am roadblocked....?

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I think I am roadblocked....?

Post by olivers on Mon May 21, 2012 11:14 pm

I never use my facebook account so this is strange, and very uncomfortable for me....but these are the sequence of events:

1) I got an email from facebook saying that my account was accessed from a different device but its not to worry that I would be able to log back in but that it was suspended until I use my original computer. (I assumed it wasn't a big deal because I would just change my password)
2) I then go and access my facebook account and after I log in from my original computer I get a weird page, like that of an internet page with no connection (see screenshot)
3) Then I tried over and over again to reset my password and it doesn't work, it just makes me do it again and again and again. Not even giving me the option to submit the verification code.
4) I get an email from Facebook asking me to send them my government issued ID and that they cannot help me until this is done...weird (please tell me if this is normal). I did not send them it.
5) Then I google and google and google to try and figure out the answer because I did everything on the facebook help pages (including all the links you supply on this forum) to solve the problem. To no avail...
6) I contacted an outside party to help and am still waiting for their help to "bypass my roadblock." I contacted them through a different forum, and am happy to send you the link to the website if its okay. I would like to know if you think it is a legit system. Honestly, I am so not sure what I am doing anymore because I am desperate but I do want to regain access to my account.

Please know, I NEVER post anything and I haven't added a friend in a long time, so its not as though this is happening to me because of anything I have said or done on FB. I think someone tried to hack into my account possibly? I just do not know and I want to solve this problem, and help others solve it too.

Please help.

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Re: I think I am roadblocked....?

Post by Ruby on Tue May 22, 2012 3:57 pm

olivers wrote:I never use my facebook account so this is strange, and very uncomfortable for me....but these are the sequence of events:

You say you never use it so does that mean you never even try to log into it on a normal basis?

1) I got an email from facebook saying that my account was accessed from a different device but its not to worry that I would be able to log back in but that it was suspended until I use my original computer
What did you do with that email as it was not you who tried to access the Facebook account?

. (I assumed it wasn't a big deal because I would just change my password)


How did you think you might do that ?


2) I then go and access my facebook account and after I log in from my original computer I get a weird page, like that of an internet page with no connection (see screenshot)

Is this the URL you use for Facebook


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I
contacted them through a different forum, and am happy to send you the link to the website if its okay.

If you can but you will need to put it in a non web site type entry as you will not be permitted to put URLs in yet


What if anything is the Protection on that computer you use to access Facebook and do you alone have access to it ?

Have you done any scans and if so do you have their reports please?

Ruby
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Re: I think I am roadblocked....?

Post by olivers on Tue May 22, 2012 4:53 pm

Hi Ruby! Thanks for getting back to me!

Here are my responses to your questions:

1) Correct, I do not even try to log in on a normal basis. Perhaps once in a while or as frequent as every two weeks and sometimes as infrequent as months at a time.

2) First I read the email that was sent to me and followed the instructions and links from it; to no avail. Then when I noticed that things were not working and doing some research online on the issue I started to repond to the email. Nobody responded back....

3) I thought I would change my password by using the link on the login page that says "forgot your password," where I usually get an email sent to me to have the option to reset the password. But since that did not work (as explained before, I would do that and it would state that there is a database error or make me do it again, and then finally not work anyway) I gave up.

4) I do not use the link that you specified to login. I usually type in www then facebook and then dot com and then enter my login information at the top right corner.

5) To see the company I sought help from with this matter google livelyservice and the first page that is listed shows up.

They seemed to have understood what I was dealing with so I pursued with their help. They were also able to atleast do something with my account that was able to get me logged in and change the password finally after some verifications, including changing my gmail password. But everytime I would do so it would log me out automatically. And then finally last night they told me that they were not able to help me anymore either because the password that I gave them does not work.

6) I do not know of any protection that I use. So none I believe. I was until the other day when I sought the help of the company alone the only one that had access to the account. Now I do not think anyone does anymore.

7) I have not done any scans. I do not know where to get scans from. I googled "oline virus scans" and did not get very much results. Can you suggest some kinds of scans I should be doing please?
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Re: I think I am roadblocked....?

Post by Ruby on Wed May 23, 2012 4:01 am

Are you therefore saying that your computer does not have any Antivirus protection ?

Can you tell us what version of Windows you are using please...

Or are you using a Mac computer?


What happens when you do try to use the log- in I gave you which is Facebook ?

From where did you obtain your computer please and has it been used by anyone prior to your getting it ?


Apart from Facebook what else do you try to do with the machine?


Ruby
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Re: I think I am roadblocked....?

Post by Ruby on Thu May 31, 2012 2:57 pm

Can we please ha e some feedback on this as we do not know what type of computer this is to know what scans can be suggested?

From your reply I suspect you have no antivirus protection and are therefore running an infected computer

If there is no feedback in the next maybe week then this thread will be moved without further notice to the abandoned section

Ruby
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Re: I think I am roadblocked....?

Post by Ruby on Wed Jun 06, 2012 6:29 am

AS there has been no response to requests for feedback on this problem and
Last visit is Tue May 22, 2012 8:54 pm

Sadly assumed to be abandoned

Sent from Hacked to abandoned
but please do repost if you still need help but were unable to get back to this forum for some reason




Ruby
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