Temporarily suspended account with invalid security question

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Temporarily suspended account with invalid security question

Post by Gara on Fri Mar 29, 2013 11:47 am

Hello there. I have been having this issue for a few months now and hope someone here can help.

When I log into my account I am directed to a "Your account has been temporarily suspended" page and am given the option to answer a security question. The question asks the last name of my third grade teacher. I have no idea what the answer to the question is. I don't recall ever filling it out.

I am given a number of attempts and then locked out of the account for 24 hours with the following error.

No verification methods are currently available. Please come back later.

After the lockout ends I am given the same question. I can't answer it. What am I supposed to do? I have filled out this form numerous times in the past few months but nothing has been done
[You must be registered and logged in to see this link.]

Anyone know what else I can do at this point? I would settle for a way of permanently deleting the account and starting over but getting actual access to the account would be great.
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Re: Temporarily suspended account with invalid security question

Post by Ruby on Sat Mar 30, 2013 12:32 pm

Have you moved addresses or moved States and are trying to log into Facebook from a different location?

This

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is the log in for Facebook

What happens when you try it ?

Did you have any email from Facebook about the account being suspended?

Have you yet checked in your Spam box maybe ?

Another way back in is to try this


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Re: Temporarily suspended account with invalid security question

Post by Gara on Sun Mar 31, 2013 7:50 am

Hey there. No I haven't moved nor am I trying to access at a different location.

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Gives the same problem. I login, it gives a temp suspended message, asks me to do a security image, then asks the same security question about my third grade teacher.

I don't recall getting a suspended account email, it's been about 3 months of no access so the spam folder is long empty. This is the full message I get when logging in
Your account has been temporarily suspended
Suspicious activity has been detected on your Facebook account and it has been temporarily suspended as a security precaution. It is likely that your account was compromised as a result of entering your password on a website designed to look like Facebook. This type of attack is known as phishing.

I've done the account recovery option a couple times. It has me login via yahoo and confirm my account and all that. Then it goes right back to saying temp suspended and asking me the security question I can't answer.

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Re: Temporarily suspended account with invalid security question

Post by Ruby on Sun Mar 31, 2013 10:12 pm

In which case I suggest you tell us how, if at all ,that computer is protected and who else has access to it Sad

edit.... please tell us your Windows version..the names of the programs you think are the antivirus programs and which are the malware removal programs

Also when were they last fully updated and full computer scans run..thanks


Last edited by Ruby on Mon Apr 01, 2013 7:38 am; edited 1 time in total (Reason for editing : comment added for more detailed information required from Poster)

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Re: Temporarily suspended account with invalid security question

Post by Gara on Tue Apr 02, 2013 11:39 pm

How does that fit into it? I figured the suspension was my own fault, I mostly only used it as a means to get deals when "liking" various things. If not for already being friended by various family members on the profile and it generally be known as me I would write this whole thing off.

I just can't seem to get in contact with any person who can either unlock the account or simply close it so I can start anew without that old profile haunting me.

I'm using windows 7. I keep it updated. I use microsoft secuitry essentials and malwarebytes' anti-malware. They both automatically update and do a full scan at least once a week.
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Re: Temporarily suspended account with invalid security question

Post by Ruby on Wed Apr 03, 2013 1:42 pm

I figured the suspension was my own fault,
Not necessarily...but why do you think that ?


You said
Suspicious activity has been detected on your Facebook account and it has been temporarily suspended as a security precaution. It is likely that your account was compromised as a result of entering your password on a website designed to look like Facebook. This type of attack is known as phishing.

which can suggest that you may have an infection on there that is redirecting you to somewhere that is not Facebook

Have you yet tried
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Can you still access all your email accounts?

Who else has access to that computer?

Do you have a scan from Malwarebytes for us to see its report?

Do you do any P2P stuff on that machine?



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Re: Temporarily suspended account with invalid security question

Post by Ruby on Sat Apr 06, 2013 12:42 pm

Anyone know what else I can do at this point? I would settle for a way of permanently deleting the account and starting over but getting actual access to the account would be great.

You can always start a fresh Facebook account with a different email address if you have one

And you may wish to

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with the one you yet cannot get into

Please tell us how you progress so others too can learn from your problem happy

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Re: Temporarily suspended account with invalid security question

Post by Ruby on Thu Apr 11, 2013 3:17 pm

No courtesy of a reply or feedback on progress so sent to abandoned from Hacked

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