Accused of Fake name when using real

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Accused of Fake name when using real

Post by aspyn002 on Sun Jun 09, 2013 11:44 pm

Hi, recently my account got disabled for using a "Fake" name when I was in fact using my real birth given name. I filled out the form, put in my ID, got an email from Facebook 4 days later that told me to reply back with my photo ID which I did. Its been a week since the email and I haven't heard anything, typically how long does it take to resolve this issue?
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Re: Accused of Fake name when using real

Post by Ruby on Mon Jun 10, 2013 4:17 am

Can you tell us the email address used by Facebook to contact you ?


Also what URL do you use to access Facebook as you need to ensure you are on Facebook and not a phishing site reading

Can you also tell us if you only use one computer to access Facebook or several

Thanks !!

Ruby
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Re: Accused of Fake name when using real

Post by aspyn002 on Mon Jun 10, 2013 4:56 am

ashpyn002 (at sign) att.net is my email

url is https typical facebook url

and I access t through my windows computer, and phone
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Re: Accused of Fake name when using real

Post by aspyn002 on Mon Jun 10, 2013 4:58 am

sorry they wouldn't let me put the @
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Re: Accused of Fake name when using real

Post by Ruby on Tue Jun 11, 2013 3:50 am

This

[You must be registered and logged in to see this link.]

is Facebook URL

How long have you been using Facebook ?

What, if any , protection do you have on your computer and your phone for antivirus protection etc?

Can you tell us the names of the programs please and when you last fully updated them and ran full computer scans with them ?

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Re: Accused of Fake name when using real

Post by Josh on Tue Jun 11, 2013 12:28 pm

This has nothing to do with antivirus software. She is awaiting a reply from Facebook.

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Re: Accused of Fake name when using real

Post by aspyn002 on Tue Jun 11, 2013 2:28 pm

^This is correct, I was asking duration. Usually how long it takes t get a reply
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Re: Accused of Fake name when using real

Post by Josh on Tue Jun 11, 2013 2:52 pm

If you have not heard anything back from Facebook in a week, I would try again.

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Re: Accused of Fake name when using real

Post by aspyn002 on Tue Jun 11, 2013 5:21 pm

they just reactivated it, thank you Happy
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Re: Accused of Fake name when using real

Post by Ruby on Wed Jun 12, 2013 5:40 pm

iFacebook wrote:This has nothing to do with antivirus software. She is awaiting a reply from Facebook.

There is a very good reason wny the question about  Cpomputer protection was asked else I would not have asked for that informatiuon

That said thread is now solved so moved to solved

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