Wrong phone number

by UrosNis Tue Jan 04, 2011 5:37 pm

Hi,
unfortunately I added wrong phone number when Facebook asked me to add phone number because of security problem.
So, verification code was sent to wrong number and I can't change phone number and log in also I can't do any other operation on Facebook.
If anyone knows how to resolve this problem please help me. Thanks alot and sorry if I posted this in wrong topic.
There are some s/s about my problem.
[You must be registered and logged in to see this image.]

by Ruby Tue Jan 04, 2011 6:32 pm

UrosNis wrote:Hi,
unfortunately I added wrong phone number when Facebook asked me to add phone number because of security problem.
So, verification code was sent to wrong number and I can't change phone number and log in also I can't do any other operation on Facebook

Due to what security problem?

To what devise was the Code sent and can you use that?

by UrosNis Tue Jan 04, 2011 10:04 pm

Ruby wrote:Due to what security problem?

To what devise was the Code sent and can you use that?

1.Security problem because of suspicious activities on my account, so, my account is deactivated.(recieved mail with this explenation)
Maybe this thing is important to say, before this security problem I added some new pictures from mountain that are all normal(no naked, rude pictures etc.).
2. I don't use this card(number) anymore, so, this card is not in any device.
Thanks for reply Ruby, hope we will resolve this soon.

by Ruby Tue Jan 04, 2011 10:46 pm

Security problem because of suspicious activities on my account, so, my account is deactivated.(recieved mail with this explenation)

So why do you not reply to the email you had to tell them to reactivate the account?

Of interest,did you try to log into Facebook from a location different to normal?

If you or someone who can log into Facebook, searched for you can they find you and does the page look 'normal'?

You do know you can give Facebook a Land line phone number for them to contact you ?

by UrosNis Wed Jan 05, 2011 8:29 am

Ruby wrote:So why do you not reply to the email you had to tell them to reactivate the account?

Of interest,did you try to log into Facebook from a location different to normal?

If you or someone who can log into Facebook, searched for you can they find you and does the page look 'normal'?

You do know you can give Facebook a Land line phone number for them to contact you ?

1. I replied.
2. Only from brothers lap-top.
3. Everything looks normal, all pictures, list of friends, wall, everything ok.
4. How I can do this? When I log on my profile I can't do anything but only to enter this code I don't have(as you can see on s/s).
I've red those solved problems, so, I can see that after a while you can add another phone number and recieve another code so everything will work normal, maybe I need to stay patient. We will see.

by Ruby Wed Jan 05, 2011 2:12 pm

Moderator note; No support is given 'Privately ' unless The Staff Member themselves initiates it in exceptional circumstances so please post your queries on this thread

by UrosNis Wed Jan 05, 2011 2:42 pm

I recieved an e-mail and it says:

Hi Uros,
You recently changed your Facebook password. As a security precaution, this notification was sent to all e-mail address associated with your account.
If you did not change your password, your account may have been the victim of a phishing scam. Please follow the link to regain control over your account:
[You must be registered and logged in to see this link.]

And when I click on this link it says:
Your account is unavailable
Please login to Facebook to fix this issue.

And when I try to log in, same story... I really don't understand what's happening.

by Ruby Wed Jan 05, 2011 4:55 pm

Try this

[You must be registered and logged in to see this link.]

or

[You must be registered and logged in to see this link.]

Plus let us know what, if any, is the Protection on that computer ...

by UrosNis Wed Jan 05, 2011 5:47 pm

1. I've tried all of 3 solution but no one works, everytime says:
Sorry, something went wrong.
We're working on getting this fixed as soon as we can.

2. I've filled in this...

I have NOD 32 Antivirus.

by UrosNis Fri Jan 07, 2011 10:17 am

I have sent mails to:

Code:: privacy+7752ay@support.facebook.com info+l7pwat@support.facebook.com info+cf7ffu@support.facebook.com notification+zj4o2920a699@facebookmail.com

Waiting for reply...
Ruby? Sad

Make my christmas better!

by UrosNis Sat Jan 08, 2011 10:29 am

Ruby nothing to say about my problem?

by UrosNis Tue Jan 11, 2011 2:02 pm

7 days passed, still no reply from Facebook. Thanks a lot.

by Ruby Tue Jan 11, 2011 5:06 pm

UrosNis wrote:7 days passed, still no reply from Facebook. Thanks a lot.

Mod Note

If it is your intention to post insulting comments on Forum then we can easily withdraw our help

As to Facebook ..we have absolutely no control over what they do or do not do so please do not try to blame us or anyone else for Facebook's 'approach ' to you

by UrosNis Tue Jan 11, 2011 5:18 pm

I did nothing wrong to my account and suddenly it is disabled because of suspicious activity.
I repeat, last I did, was adding pictures from New Year. Is something wrong with that?
If all that happend to you will you be relaxed and cool? For sure, no.
But this is not main thing. Noone reply on your mails, no answer for 7 days. What should I do, pretend happy?
I really do not try to blaim you and your work and I really appriciate your approach to my problem but I can't be cool and relaxed, believe me.
Moreover, I lose faith in Facebook more and more...

by Ruby Tue Jan 11, 2011 5:30 pm

unfortunately I added wrong phone number when Facebook asked me to add phone number because of security problem.
So, verification code was sent to wrong number and I can't change phone number and log in also I can't do any other operation on Facebook.

Exactly whose phone number did you give to Facebook ?

Can you still send and receive email address you have associated with Facebook?

by UrosNis Tue Jan 11, 2011 5:44 pm

I gave my old phone number, that I don't use anymore.
Yes I can send and recieve e-mails.

by Ruby Tue Jan 11, 2011 5:48 pm

UrosNis wrote:I gave my old phone number, that I don't use anymore.
Yes I can send and recieve e-mails.

Maybe a simple solution then.....

I assume this is on a SIM card?

So the old SIM cars should hold the info you need so put it in the Phone....

by UrosNis Tue Jan 11, 2011 5:57 pm

I can't find where this card is.

by Ruby Tue Jan 11, 2011 7:22 pm

UrosNis wrote:I can't find where this card is.

With respect...you need to find it

I assume you are looking for solutions in the Facebook Help Center..an Information Centre designed for Facebook Users to try to find their own solutions to problems ....

by UrosNis Tue Jan 11, 2011 7:35 pm

I think I lost this card, so I can't find it.

by UrosNis Wed Jan 12, 2011 11:07 pm

Finally got reply from Facebook team.

by Ruby Thu Jan 13, 2011 1:35 am

UrosNis wrote:Finally got reply from Facebook team.

And??????

by UrosNis Thu Jan 13, 2011 10:33 am

I got this...

Hi Uros,

You were asked to confirm who you are because our security systems thought you may not be using your real identity with this account or that you may have multiple accounts. If you’ve already tried to log in at [You must be registered and logged in to see this link.] and followed the instructions to confirm your identity, but weren’t able to complete the process, we’ll need to see other proof of your identity.

Here’s how to proceed:

1. Use a scanner or take a digital photo of a government-issued photo ID (such as a driver’s license or passport), which shows your full first and last name and date of birth.
2. Reply to this email and attach the image of your ID to the message.
3. We will confirm that your ID and account information match. As soon as we verify your identity we’ll delete the image of your ID.

Please send an image showing proper identification right away so we can help you get back into your Facebook account. We apologize for any inconvenience this may have caused.

Thanks for contacting Facebook,

Rachel
User Operations
Facebook

...and did what I gotta do.

by UrosNis Tue Jan 18, 2011 8:24 am

Move my topic to solved as I can log on Facebook again, normally.
Best regards to all!

by iMeow Thu Jan 27, 2011 8:23 am

Moved to Solved from Mobile & Notifications Support.

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