Social Media Support Center
Would you like to react to this message? Create an account in a few clicks or log in to continue.

I cannot access my profile

3 posters

Go down

I cannot access my profile Empty I cannot access my profile

Post by Internet Doctor Thu Jun 10, 2010 5:03 pm

For the last 5 days I have been unable to view my profile or wall.

I have used 3 different browsers chrome, firefox and IE.

I have cleared my cache

I have deleted all my applications, in the application settings.

I have tried from 5 different computers using different browsers.

I have tried from 3 different servers, using 5 different computers, using 3 different browsers.

Occasionally people can view my profile, but currently cannot.

Help!
Internet Doctor
Internet Doctor
Prospect



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Tim Thu Jun 10, 2010 5:30 pm

Hi Internet Doctor,

What happens when you (or someone else) tries to access your profile?
Tim
Tim
Administrator



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Ruby Thu Jun 10, 2010 5:34 pm

My question might be

What URL are you using to log into Facebook?
avatar
Ruby
Ultimate SN Fan



Back to top Go down

I cannot access my profile Empty Cannot Access my Profile additional information

Post by Internet Doctor Thu Jun 10, 2010 8:30 pm

When I try to access my profile it either does nothing or eventually I go to a white page that says the profile does not exist or I can look at a cached version. Which when I click on the cached version brings me to a login screen with my picture on it.

With regard what I am using to login is [You must be registered and logged in to see this link.]

My profile should be [You must be registered and logged in to see this link.] when I do that it is a white page that says: "not found"
Internet Doctor
Internet Doctor
Prospect



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Tim Thu Jun 10, 2010 8:49 pm

Please submit your report to facebook using the below link:
[You must be registered and logged in to see this link.]
Tim
Tim
Administrator



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Internet Doctor Thu Jun 10, 2010 9:10 pm

Unfortunately I have already done this. I received no response. However, I submitted it again.
Internet Doctor
Internet Doctor
Prospect



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Tim Thu Jun 10, 2010 10:39 pm

How long ago did you first submit the report?
Tim
Tim
Administrator



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Internet Doctor Thu Jun 10, 2010 11:19 pm

I submitted it about 4 or 5 days ago. This time I sent them the screen shot of the white blank page, with my FB URL. I cannot imagine how helpful that will be.
Internet Doctor
Internet Doctor
Prospect



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Tim Fri Jun 11, 2010 12:11 am

I see, ya it will probably take them longer to respond.
Tim
Tim
Administrator



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Internet Doctor Fri Jun 11, 2010 12:27 am

In the mean time. I cannot respond to anyone who is writing on my wall. I am totally screwed.
Internet Doctor
Internet Doctor
Prospect



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Tim Fri Jun 11, 2010 12:29 am

Internet Doctor wrote:In the mean time. I cannot respond to anyone who is writing on my wall. I am totally screwed.
Yea, unfortunately Tongue . None of your friends can view your profile too, right?
Tim
Tim
Administrator



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Internet Doctor Fri Jun 11, 2010 1:20 am

Yes, that is correct. It appears no one can view my profile. The irony is I actually speak to groups about FB etiquette and consumer behavior in social media. Pretty much screwed right now.
Internet Doctor
Internet Doctor
Prospect



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Ruby Fri Jun 18, 2010 10:12 am

Has this made any progress?
avatar
Ruby
Ultimate SN Fan



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Ruby Wed Jun 23, 2010 7:11 am

Please let us know within 3 days if this is still a problem

If no reply is received this thread will be Locked and Moved to Solved without further notification;thanks

avatar
Ruby
Ultimate SN Fan



Back to top Go down

I cannot access my profile Empty Re: I cannot access my profile

Post by Sponsored content


Sponsored content


Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum