unable to login (https://ssl.facebook.com/roadblock/) 5 3 2

unable to login (https://ssl.facebook.com/roadblock/)

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unable to login (https://ssl.facebook.com/roadblock/)

Post by kwidya on Sat Jul 10, 2010 1:30 am

Dear Team,

kindly need your support, how to fix my account hence able to login normally. Currently I face problem stuck in [You must be registered and logged in to see this link.] every time tried to login. I have reset my password but still can't solve the problem. my account is ketut widya[email adress removed].

need your suggestion.

Thanks & Regards
ketut

kwidya
Rookie



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Re: unable to login (https://ssl.facebook.com/roadblock/)

Post by Tim on Sat Jul 10, 2010 1:36 am

Hi ketut,

What error message(s) do you receive when you try to login?


[You must be registered and logged in to see this image.]

Tim
Administrator



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Re: unable to login (https://ssl.facebook.com/roadblock/)

Post by kwidya on Sat Jul 10, 2010 2:07 am

Dear Team,

I didn't get specific error, but whenever I logged in, the process stuck to open "please review your recent activity" page (https://ssl.facebook.com/roadblock/). The loading process was never completed (take very long time). But whenever my friend logged in by his own user from the same login page, it's directed to his facebook home page immediately.

Could you please explain why it's happened and how to solve it??

Thanks & Regards
ketut

kwidya
Rookie



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Re: unable to login (https://ssl.facebook.com/roadblock/)

Post by Tim on Sat Jul 10, 2010 2:27 am

How long have you been unable to gain access to your account (That is, how long have you been faced with the 'Please review your recent activity' page)?


[You must be registered and logged in to see this image.]

Tim
Administrator



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Re: unable to login (https://ssl.facebook.com/roadblock/)

Post by kwidya on Sat Jul 10, 2010 2:33 am

I got this problem since 7th July 2010, so It have been 4 days I unable to login.

thanks
ketut

kwidya
Rookie



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Re: unable to login (https://ssl.facebook.com/roadblock/)

Post by Tim on Sat Jul 10, 2010 3:13 am

What browser & version are you using?

On the page, do you just see a blank page that can't load, or something else?


[You must be registered and logged in to see this image.]

Tim
Administrator



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Re: unable to login (https://ssl.facebook.com/roadblock/)

Post by kwidya on Sat Jul 10, 2010 5:49 am

I tried open in IE 8, Mozilla/5.0 and chrome.

Yes, I just see the blank page that can't load. Any suggestion ??

Thanks
ketut

kwidya
Rookie



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Re: unable to login (https://ssl.facebook.com/roadblock/)

Post by Ruby on Sat Jul 10, 2010 6:15 am

kwidya wrote:Dear Team,

I have reset my password but still can't solve the problem.
need your suggestion.

Thanks & Regards
ketut

When and how (on a private computer or on a public one ) did you manage to reset your Password?; did you actually need to do that or just wanted to ?

One assumes you still have access to and can still use the E-Mail address you have associated with Facebook ??

Ruby
Ultimate SN Fan



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Re: unable to login (https://ssl.facebook.com/roadblock/)

Post by kwidya on Sat Jul 10, 2010 6:21 am

I reset my password yesterday, after read the article whenever my account is hacked the suggestion is to reset the password. The process to reset password also consumed lot of time for loading the page and finally I able to reset my password after waiting for long time.

I still able to access my mail address that I use to log into facebook. with new password I still face the same problem, so I think that is not the solution.

Need your suggestion

Thanks
ketut

kwidya
Rookie



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Re: unable to login (https://ssl.facebook.com/roadblock/)

Post by Ruby on Sat Jul 10, 2010 6:27 am

kwidya wrote:I reset my password yesterday, after read the article whenever my account is hacked the suggestion is to reset the password. The process to reset password also consumed lot of time for loading the page and finally I able to reset my password after waiting for long time.

I still able to access my mail address that I use to log into facebook. with new password I still face the same problem, so I think that is not the solution.

Need your suggestion

Thanks
ketut


You say you reset your password only yesterday?

Is that correct


Did you use the same computer as you are using now to do that?



I think we need to know what your computer protection ( if any) is and when was it all last updated and full scans run on it ?.......

Ruby
Ultimate SN Fan



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