PROBLEM WITH Confirm your identity

Hello

Yesterday, when I try to log in the [You must be registered and logged in to see this link.] I was asked for the confirmation of my account through an sms to my phone. I realized, I got the sms, and the code, I introduced it on the page, and since then I only receive this page.

Confirm Your Identity

Already Your account is verified.


https: / / ssl.facebook.com / roadblock / index.php


I changed the password, but still the same. I tried with my Android and will not let me, even from a different computer, and have the same message. I have also tried IE8, Mozilla and Opera.

I have sent messages to privacy+gvicvs@support.facebook.com, info+7p07d2@support.facebook.com but only I have an autoreply
Could you please help me to fix or tell me whom should I contact? I have read in other forum threads is resolved quickly.

Many thanks!

alquivir wrote:Hello

I have sent messages to privacy+gvicvs@support.facebook.com, info+7p07d2@support.facebook.com but only I have an autoreply
Could you please help me to fix or tell me whom should I contact? I have read in other forum threads is resolved quickly.

Many thanks!

Unfortuately we think this is a Facebook glitch that will hopefully resolve when Facebook get back to work today...

try emailing either of these addresses please.....


info+7p07d2@support.facebook.com

privacy+gvicvs@support.facebook.com

hello
the problem has changed now. When I log into my account I get this error message
Facebook Login

Account Disabled
Your account has-been disabled. If You Have Any Questions or Concerns, You Can Visit our FAQ page here.

I have already sent several emails about my real name, but I've been three days without response. Is this normal? has this happened to anyone else? has been solved?


Thank you very much in advance!

Moved from The mobile verification failure section to the Disabled section

Can you still access the email account you have associated with Facebook?

yes, I have access to this account

Assuming you still have access to and can send and receive emails with the email address you have associated with Facebook....Try this a bit unorthodox method to get back in maybe??


[You must be registered and logged in to see this link.]

Is not hacked.. I give my initials instead my realname. Now, I have access to on questionary, when after I fill up, FB send to me one mail


deThe Facebook Team
responder aThe Facebook Team

[You must be registered and logged in to see this link.]

fecha30 de agosto de 2010 20:31
asuntoRe: Your account is already verified.
enviado porsupport.facebook.com
firmado porsupport.facebook.com

ocultar detalles 30 ago (hace 3 días)


Hi,

Facebook requires all members to provide their real first and last names. Your account has been temporarily suspended because it does not comply with one or more of the following authenticity standards:

• Fake names are not permitted.
• Initials cannot stand in place of your full name.
• Nicknames can be used, but only if they are a variation on your real first or last name, such as 'Bob' instead of 'Robert'.
• The use of professional and religious titles within names is not permitted.
• The use of special characters within names is not permitted.
• Impersonating anyone or anything is not permitted.

We recognize that this is not the issue about which you originally contacted us. Once you get back to us with your corrected information, we will reactivate your account and respond to your initial inquiry.

If you are concerned about your privacy, you can always restrict who can find you in searches from the "Basic Directory Information" page, which can be accessed by selecting the "Privacy Settings" option from the "Account" drop-down menu available from the top right corner of every Facebook page.

There is also a section to list your alternate (or maiden) name on the Account Settings page. People will be able to search for you by both your account name and your alternate name. You can select whether your alternate name will appear along with your account name on your profile, search listings and friend requests.

Thanks for your understanding,

Nate
User Operations
Facebook

and I answed

Hi,

many thanks for the answer.

My name is José María and my last name is Fernández.

now I do not know if the information they attached to this mail is sufficient, or I need to do another step.
Many thanks for the comprehension, and thank you for the advise about "privacy settings"

Best regards,

José María Fernández

Useful information;; I know the link I gave is a bit back-door but it may help


Please let us know if you get a reply that gets you back into Facebook


thanks

many thanks, but do you know if the FB team have a limit of time to resolve the troubles or to answer the mails?

This approach from Facebook is interesting; have you yet had a reply or gotten back into Facebook ?

No, no, I'm surprised that since 31 August. After responding with my real name, there has been no other communication.

Something really incredible, I think

But, But no one has had this problem? if anyone has had, how long had to wait?

tahnk you another time !!!!! through this forum I keep hoping to regain access to FB

now, I resend my real name to FB team, only to try if they will contact with me... in some way...

Thank you the people of this forum!

after a week,

6 de septiembre de 2010 19:46
asunto Re: Your account is already verified.
enviado por support.facebook.com
firmado por support.facebook.com

ocultar detalles 19:46 (hace 12 horas)

Hi José,

Your name information has been corrected, and we have reactivated your account. Facebook requires users to provide their real first and last names. Your account must comply with all of the following authenticity standards:

• Fake names are not permitted.
• Initials cannot stand in place of your full name.
• Nicknames can be used, but only if they are a variation on your real first or last name, such as 'Bob' instead of 'Robert'.
• The use of professional and religious titles within names is not permitted.
• The use of special characters within names is not permitted.
• Impersonating anyone or anything is not permitted.

We apologize for any inconvenience this policy may pose. If you are concerned about your privacy, you can always restrict who can find you in searches from the Privacy page, which can be accessed by selecting the "Settings" link at the top of every Facebook page.

There is also a section to list your alternate (or maiden) name on the Account Settings page. People will be able to search for you by both your account name and your alternate name. You can select whether your alternate name will appear along with your account name on your profile, search listings and friend requests.

If you have any further questions, please visit our Help Center at the following address:

[You must be registered and logged in to see this link.]

Thanks for your understanding,

Nate
User Operations
Facebook


That´s the solution!!!!!!! great!!! Now, I have access to my account!!! the problem is the fake names... Dont play with this, change your privacy !!!

Ruby many thanks for your support!!!!!