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PROFILE PIC MISSING!

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Post by jdawe Thu Nov 11, 2010 6:32 pm

Hi, I've copied and pasted somebody else's problem below...I'm experiencing exactly the same thing. Can anyone help with the following??:

Hello,
I deactivated my account and reactivated it again recently. Before The deactivation, my profile pictures were still there but now when I click on my profile picture, it says "there are no pictures in this album." When I click View Photos on the top left hand corner, the pictures are in an album called profile picture archive but other than that when I directly click on my picture on the main page, nothing shows up. Please help?

Thanks!
jdawe
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Post by Lewis_ Thu Nov 11, 2010 6:33 pm

Do you still have the picture saved to your computer? Or is it uploaded anywhere else on the internet?
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Post by jdawe Thu Nov 11, 2010 6:43 pm

Yeah, it's still on computer. And I've deleted and uploaded it again and again but still have the same problem...it just says "there are no pictures in this album." when I click on the profile pic
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Post by iMeow Thu Nov 11, 2010 6:47 pm

Have you tried clearing your cache and/or deleting your cookies? Also try using another browser or upload it from another computer.
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Post by jdawe Thu Nov 11, 2010 6:52 pm

I've tried other browsers, other machines, but still have the same problem.
It seems it's happened to a lot of people after they've deactivated then reactivated their account...I just can't find out how to fix it.
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Post by Lewis_ Thu Nov 11, 2010 6:53 pm

Could you possibly try doing it on another computer, and seeing if it works there?
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Post by Admin Thu Nov 11, 2010 6:57 pm

So your whole profile pictures album is missing? Can you see your friends profile pictures?
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Post by jdawe Thu Nov 11, 2010 7:02 pm

It's the same problem on other computers too.
Definitely a Facebook problem rather than a computer one I think.
Yes, I can see other friends profile pics...it's just mine that's gone missing. I still have a small thumbnail profile pic but once clicked on it says it's missing. Also, on iPhone it just appears as blurred low res image rather than giving the alert "there are no pictures in this album"
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Post by Admin Thu Nov 11, 2010 7:09 pm

Well, it's indeed a general bug. This was posted on the [You must be registered and logged in to see this link.] a month ago. It's weird that some people still have this issue..

[You must be registered and logged in to see this image.]

You should contact Facebook for them to fix this issue for you. [You must be registered and logged in to see this link.], be patient, and good luck!
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Post by jdawe Thu Nov 11, 2010 7:21 pm

Thanks, I've sent a message to the link you supplied...I'll see what happens.
If anyone else finds out how to fix this problem then please let me know
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Post by Admin Mon Nov 22, 2010 6:57 pm

Hello!

You haven't replied to your topic for over a week. Do you still need help with it? In order to keep the Help section fresh, we need to know if your problem was solved, or if you still need help with it. If you don't reply within the next 3 days, we'll assume your issue was solved.

Thanks!
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Post by jdawe Tue Nov 23, 2010 11:01 am

Hi there
Thanks for getting in touch.
Unfortunately, I haven't been able to resolve my problem, and nobody has been in touch with any further suggestions.
I know it's a Facebook problem as I've seen it reported in other forums.
If you could help out then that would be great.
Thanks!
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Post by Admin Tue Nov 23, 2010 7:11 pm

=> Moved back (Thanks for replying! Very Happy)

Have you tried any other ways to get in touch with a Facebook official?
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Post by jdawe Wed Nov 24, 2010 7:10 am

Not since contacting Facebook from the link that you or another administrator supplied.
Still not heard anything back.
Any suggestions that may help out?
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Post by Ruby Fri Dec 03, 2010 1:55 pm

Moved again to AR

Is this still a problem
?
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