Hacked account

i have been locked out for a week, i rested my account for three days and was hacked...the whole way this started was i was hacked, got it back and then got locked out

i just submitted the contact form and i replied to their email with a screenshot as they requested...i will let you know what happens

Posts split merged and moved

Sounds like someone other than you knows your Facebook log in details and /or you are using a shared computer to access Facebook

Is that assumption correct?

Also if you got hacked while 'resting ' the account...how do you know it was hacked if you were not logging into it ?

Hi Ruby,

my hotmail was hacked first then my facebook....while i was resting it, i was still getting notifications and i got a password change notification. the IP was in the philipines and my name was changed as was my birthday, but i was able to get it back and change the password again, but i am still locked out. Since Friday when i submitted the contact form and replied to the autoresponder as they instructed, i have heard nothing and I am still locked out

Unfortunately you say nothing about the Protection you have on the one computer you use to access Facebook?

i got a password change notification

You I assume told them on the email link that you had not requested this change ?

If so such action on your part should have 'secured' the Facebook account for you enabling you to sort out the security or lack of on that one computer ...

It is vital that the computer has correct protection on it or you will get hacked again and again and again ....

yes i did tell them, but that did not get me back in...i am still getting the same message, "No verification methods are currently available. Please come back later."

my computer was not hacked...just my facebook

You still do not say what, if any, Protection you have on that one computer you use to access Facebook ?

What antivirus Protection is on it ( what program do you think is on there that is an antivirus program?)?

what does that have to do with my question? i have monitored ID and NMS. My computer was not hacked.

My only question is how do i get my facebook unblocked? i keep getting the message, "No verification methods are currently available. Please come back later."

cshel1970 wrote:what does that have to do with my question?

I asked that question for a good reason ...

Do you have any antivirus Protection on that computer?


How often do you still try to log into Facebook ?

i told you i have manage IDS and my computer was not hacked.

i have tried every other day after not trying for 4 days...how long should i rest it?

Is this a privately owned computer or part of a Network in a Business environment ?

How often do you attempt to log into Facebook ?

Have you yet 'rested' the attempts for at least a week yet?

Is this a privately owned computer or part of a Network in a Business environment ?

both

How often do you attempt to log into Facebook ?

i have not in 2 days

Have you yet 'rested' the attempts for at least a week yet?

this is what i am doing now

cshel1970 wrote:Is this a privately owned computer or part of a Network in a Business environment ?

both

Does that mean that you own the computer but it is linked to a Business Network ?

i own the computer and it is on the company network 99% of the time

If you own that computer that means you have Admin rights to access it?

We need to look to see what may be on it as it is possible it has been compromised by another machine on the Network; a Network is only as' good 'as those who run it and can be easily 'compromised'

I strongly suggest you download these programs then disconnect the machine from the Network and run these scans; do be aware that this scans can take strongly suggest you download this program then disconnect the machine from the Network and run this scan; do be aware that this scan can take several hours to run a full computer scan so...be prepared!!!

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Plus; do you have a different machine that is stand- alone that you can use also ?

so is this forum just a way to sell anti spam and anti malware? cuz you really dont seem interested in helping me with my problem

Exactly what do these refer to please?

i have monitored ID and NMS.

cshel1970 wrote:so is this forum just a way to sell anti spam and anti malware?

Both programs are free so I am not sure from where you got the idea of trying to sell you anitspyware?

cuz you really dont seem interested in helping me with my problem

Your' problem 'is that you have your own computer but it is attached to a Network 98% of the time?
The Protection on the Network is only as good as those who sourced it and put it on the Network and seek to keep it updated




Another question has to be...what is your OS and how, if at all ,is it Protected when on- line and not part of the Network ?

you just dont get it...my computer was not hacked and you keep trying to solve a problem that is non-existent...MY ONLY ISSUE IS GETTING ACCESS TO MY FACEBOOK ACCOUNT...

even if you were right, and i did everything you said to PROTECT my computer that WILL NOT get me access to my facebook account

please help me with the PROBLEM I HAVE COME FOR HELP ON, not the one you have invented...i do not need your help with anti-virus or malware or security for my computer or for my network

i need help getting access to my facebook account which is currently blocked and when i try to log in (today was the first time in 7 days and still the same message)

It would be appreciated if you could refrain from the use of CAPS please as this is considered as shouting


Is this the Protection you have on that machine?



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And to what does this refer please?

i have monitored ID

Unfortunately I do not see any antivirus Protection at all on the Network or on your machine; if neither is present then you have no Protection against infections and your computer may be infected..

Who owns the Network and who protects it?

How many other machines are on it and do any of them also have problems ?