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My account has been hacked; please help me get it back ;Mod edit ; solved but left open for feedback

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My account has been hacked; please help me get it back ;Mod edit ; solved but left open for feedback  Empty My account has been hacked; please help me get it back ;Mod edit ; solved but left open for feedback

Post by branaja Tue Jun 22, 2010 7:02 am

on thursday, 17th June 2010 I found out that somebody changed my password. I didn't do that. I repored it to Facebook and my account is temporarily suspended. (it' almost two weeks now -.-")

When I log in I am on 'Roadblock' as Facebook call it. I have to go to through 7 steps to verify that I am owner of account.
On step 3 I click 'send security code' BUT I don't get e-mail with security code on my e-mail address (I checked spam, everything - no e-mail).

I filled out these reports: [You must be registered and logged in to see this link.][url][/url] & [You must be registered and logged in to see this link.] and even this one: [You must be registered and logged in to see this link.]
but only I get was automatic e-mails Sad

I send them e-mails on these addresses:
Spoiler:
yes, 12 e-mails on 12 different e-mail addresses, but NO answer Sad
here is picture of my problem: [You must be registered and logged in to see this image.]

so: if anybody has any idea how to fix this problem HELP, please!
thank you so much for helping Very Happy


Last edited by branaja on Tue Jun 29, 2010 4:15 pm; edited 6 times in total
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Post by Ruby Sun Jun 27, 2010 9:13 pm

Please see these two threads for the previous discussion on this [You must be registered and logged in to see this link.]

we will continue on this thread for this problem please
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Post by Ruby Tue Jun 29, 2010 4:34 pm

From previous threads we know this computer had been infected but has been pronouced as 'logs seem to be clean ' by a Specialist forum


Lets just remind ourselves of where we should be when we try to log in to Facebook

[You must be registered and logged in to see this link.]


As far as you know has your Facebook Email address been hacked or can you still log into it ?
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Post by branaja Tue Jun 29, 2010 4:40 pm

only my facebook account was hacked. I can log in to my e-mail address. I always log in on facebook.com. I have my password saved so I never type it in anywhere Happy

I am not the problem. it's bug or issue on Facebook
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Post by Ruby Tue Jun 29, 2010 4:47 pm


if your Email address is not affected can you please try this form



[You must be registered and logged in to see this link.]

as it says


My account has been hacked and I have access to my login email address

which is why I asked about access to your Log in Email address.....
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Post by branaja Tue Jun 29, 2010 4:53 pm

I filled that form and when I click send I'm on roadblock so I don't know is it sent
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Post by Ruby Tue Jun 29, 2010 5:02 pm


Can you possibly give us a screan shot of what you see but be sure to remove any confidential info from it

Are you putting in the capacha code correctly?
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Post by branaja Tue Jun 29, 2010 5:04 pm

do you want screenshot fro roadblock? it's up in my first post Happy
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Post by branaja Tue Jun 29, 2010 5:14 pm

when I log in I see this:
[You must be registered and logged in to see this image.]
when I click continue I see this:
[You must be registered and logged in to see this image.]
write these word and click submit, click 'send security code' and see this:
[You must be registered and logged in to see this image.]
but I don't get any e-mail!!! and if I click resend? nothing happend. If I click resend? too many times I get screen from first post.
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Post by Ruby Tue Jun 29, 2010 5:17 pm


Do you have any emails blocked ; I have found this which may be relevent for/ to you


My account was temporarily suspended and i got the facebook roadblock. For AGES i couldnt access my account because at step 3, the security code just would not send to my hotmail inbox. I realised that i had "notification+vordzee@facebookmail.com" blocked in my hotmail, so everyone please make sure you have removed that from your blocked senders in your hotmail options! After that, i received the security code and was able to reactivate my account. Hope this helps.
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Post by branaja Tue Jun 29, 2010 5:26 pm

OMG. THANK YOU RUBY Very Happy Very Happy Very Happy Very Happy Very Happy Very Happy
I'll write you later. my faceboom is back.
thanks again. I'll talk to you later
thank you Very Happy Very Happy
you're my hero Happy
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Post by Ruby Tue Jun 29, 2010 5:29 pm

branaja wrote:OMG. THANK YOU RUBY Very Happy Very Happy Very Happy Very Happy Very Happy Very Happy
I'll write you later. my faceboom is back.
thanks again. I'll talk to you later
thank you Very Happy Very Happy
you're my hero Happy

erm

what did you /I 'do'?

please let us know

I will leave this open pro temp for your hopeful feedback

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Post by branaja Tue Jun 29, 2010 5:30 pm

I'll answer you later. my faceboom is back, so many thing to do. YOU did lots of things Wink
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Post by Ruby Tue Jun 29, 2010 5:38 pm

Thank you for your complliments

I will leave this thread open pro temp for your feedback

Please anyone else with a similar problem start your own thread ; do not post on here
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Post by branaja Wed Jun 30, 2010 7:04 pm

I'm back Happy

ok.. here we go.. my facebook account is back Very Happy because Ruby helped me Very Happy

Ruby... THANK YOU Very Happy

some e-mail addresses with @facebook.com were blocked (I don't know why) and I couldn't get that e-mail.

but everything is solved now Very Happy

I'll be more careful and I'll change my password every 2 weeks Very Happy

thank you again Ruby, my facebook is working good now and I think this topic can be locked and moved to solved section. It was fun here solving my problem even I didn't have access to my account Very Happy

thanks everybody from Facebook Forum who helped me Very Happy

I hope we'll stay in touch, I'll be posting here few times, don't worry

see ya Wink
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Post by Ruby Thu Jul 01, 2010 2:41 pm

branaja wrote:I'm back Happy

ok.. here we go.. my facebook account is back Very Happy because Ruby helped me Very Happy

Ruby... THANK YOU Very Happy

some e-mail addresses with @facebook.com were blocked (I don't know why) and I couldn't get that e-mail.

but everything is solved now Very Happy

I'll be more careful and I'll change my password every 2 weeks Very Happy

thank you again Ruby, my facebook is working good now and I think this topic can be locked and moved to solved section. It was fun here solving my problem even I didn't have access to my account Very Happy

thanks everybody from Facebook Forum who helped me Very Happy

I hope we'll stay in touch, I'll be posting here few times, don't worry

see ya Wink

You are most welcome and glad I ( for one ) could play some small part in getting you back into Facebook

I did some research for this thread and I do hope too that those who read this and its other threads will learn from it too

Mealwhile glad to

Call this one solved

Locked and moved with the other two threads attached to this to Solved section


>>>>>Locked and Moved to Solved
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