Suspended Account
3 posters
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Suspended Account
by Tomwa Tue Jun 29, 2010 11:10 pm
To avoid the usual questions about system setup or security here you go:
OS: Windows 7 x64 Ultimate (Fully updated as of 8:51 June 29th, 2010)
CPU: Core i7 920 @ 3.0Ghz
GFX: ATI Radeon 5870
AV: I run a virtual environment, Kaspersky Internet Security 2010 (Fully updated, does so automatically at 2AM), Threatfire (Fully updated), Prevx (Fully Updated). I also do regular scans with the above AND, Spybot S&D, Malwarebytes Anti-Malware, Ad Aware free.
On to the problem:
Some facts:
1. I do not know WHY my facebook account was suspended.
2. I have never entered my facebook account information on any other site. (I wouldn't really consider phishing an option but I can't really prove it didn't happen)
Walkthrough of the problem:
1. I log into my account and am brought to a screen that says:
"Suspicious activity has been detected on your Facebook account and it has been temporarily suspended as a security precaution. It is likely that your account was compromised as a result of entering your password on a website designed to look like Facebook. This type of attack is known as phishing."
2. I go to the Capcha screen and enter both words correctly.
3. I am taken to a screen that says:
4. I fail at #3 because some of my friends have pictures of objects as photos and others I just plain don't know their faces.
5. After failing the photo recognition thing (I've tried like 30 times over several days) I am taken to a screen that says:
6. I click continue, recieve the code and am taken to a screen like THIS:
7. I enter the code
8. I am taken to this screen:
[You must be registered and logged in to see this image.]
I appreciate any help, I have reported the bug to Facebook with the screenshot.
Thanks in advance,
Tomwa
OS: Windows 7 x64 Ultimate (Fully updated as of 8:51 June 29th, 2010)
CPU: Core i7 920 @ 3.0Ghz
GFX: ATI Radeon 5870
AV: I run a virtual environment, Kaspersky Internet Security 2010 (Fully updated, does so automatically at 2AM), Threatfire (Fully updated), Prevx (Fully Updated). I also do regular scans with the above AND, Spybot S&D, Malwarebytes Anti-Malware, Ad Aware free.
On to the problem:
Some facts:
1. I do not know WHY my facebook account was suspended.
2. I have never entered my facebook account information on any other site. (I wouldn't really consider phishing an option but I can't really prove it didn't happen)
Walkthrough of the problem:
1. I log into my account and am brought to a screen that says:
"Suspicious activity has been detected on your Facebook account and it has been temporarily suspended as a security precaution. It is likely that your account was compromised as a result of entering your password on a website designed to look like Facebook. This type of attack is known as phishing."
2. I go to the Capcha screen and enter both words correctly.
3. I am taken to a screen that says:
Please Confirm Your Identity
In order to proceed, Facebook needs to verify that you are the owner of this account. To do this, please identify the people tagged in the following series of photos.
To pass, you cannot get any answers wrong. If you aren't sure about a question, please skip it. You can only skip 2 questions.
In order to proceed, Facebook needs to verify that you are the owner of this account. To do this, please identify the people tagged in the following series of photos.
To pass, you cannot get any answers wrong. If you aren't sure about a question, please skip it. You can only skip 2 questions.
4. I fail at #3 because some of my friends have pictures of objects as photos and others I just plain don't know their faces.
5. After failing the photo recognition thing (I've tried like 30 times over several days) I am taken to a screen that says:
Please Confirm Your Identity
Confirm your account using your phone
In order to confirm that you own this account,
we need to send a security code to your phone (using a
SMS).
Click continue to receive the code at the number
shown below.
[You must be registered and logged in to see this link.]
Send a text message to:
* (1**********)
Confirm your account using your phone
In order to confirm that you own this account,
we need to send a security code to your phone (using a
SMS).
Click continue to receive the code at the number
shown below.
[You must be registered and logged in to see this link.]
Send a text message to:
* (1**********)
6. I click continue, recieve the code and am taken to a screen like THIS:
Please Confirm Your Identity
Enter confirmation code
A code was sent to your following number: 1**********
Once you've received your confirmation code, please enter it below.
This will help confirm your account ownership.
[You must be registered and logged in to see this link.]
--------------------_____________
Security Code: |____________|
Enter confirmation code
A code was sent to your following number: 1**********
Once you've received your confirmation code, please enter it below.
This will help confirm your account ownership.
[You must be registered and logged in to see this link.]
--------------------_____________
Security Code: |____________|
7. I enter the code
8. I am taken to this screen:
[You must be registered and logged in to see this image.]
I appreciate any help, I have reported the bug to Facebook with the screenshot.
Thanks in advance,
Tomwa
Tomwa- Prospect
Re: Suspended Account
by Tomwa Wed Jun 30, 2010 1:56 am
I just fixed my problem
While I was getting past the picture thing I was unable to progress because I was not succeeding. After my 1000th random guessing spree it worked and I didn't even have to worry about the SMS thing btw the message that WOULD be in the red box in my screen shot is "You didn't get enough answers correct" or something like that Lol to excited to take a new screen shot.
Thanks in advance!
While I was getting past the picture thing I was unable to progress because I was not succeeding. After my 1000th random guessing spree it worked and I didn't even have to worry about the SMS thing btw the message that WOULD be in the red box in my screen shot is "You didn't get enough answers correct" or something like that Lol to excited to take a new screen shot.
Thanks in advance!
Tomwa- Prospect
Tim- Administrator
Re: Suspended Account
by Ruby Wed Jun 30, 2010 4:00 am
In which case marked as solved and moved there
Ruby- Ultimate SN Fan
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