sorry something went wrong... the old new bug again
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sorry something went wrong... the old new bug again
since 2 days so far ...( When i try to login in got this message: sorry something went wrong????
nedooo- New Member
Re: sorry something went wrong... the old new bug again
[code]In July, when trying to log into my account on my desktop, I kept getting an error: "Sorry, something went wrong." "We're working on getting this fixed as soon as we can." I thought it was a password issue, so I said that I forgot my password and reset it. It let me reset it, and I got an email notification of the reset. However, as soon as I entered the new password, I got the same error message, "Sorry, something went wrong."
I tried logging in on my phone, but I got a pop-up to enter a verification code. I got the code, and I entered it...and then I was told FB was unavailable. I tried logging in on different computers (PC and Mac), different browsers, and phones. I tried resetting my password, changing my email, verifying my account, getting friends to verify me, etc...basically, all the troubleshooting for account access.
I get the same error.
Each time, I'd go through the steps, enter the secret information or codes, get the opportunity to reset password, and then the same old error message would reappear!
I was so frustrated I created a new account. I've been using that new account, under a different email, since then. Last night, I went to the page of my old account, using my new account log in. I reported the old account, saying it was me, but that I couldn't access it.
This am, when I tried to access FB on my phone, I got an error message about FB not being available. I went to my laptop, and I was asked to verify who I was, allowing my IP address to reveal my location. I confirmed. I was thanked for verifying my id, and I was told I was successful.
Then, I tried to log in to my new account, and the same old Sorry error message came back! I tried my old account, same error message! I tried changing passwords--I get the email notification, but when I enter it, I get the Sorry error message. If I enter an incorrect password, I'm told it's the wrong password, so I know this is NOT a password issue.
I am at my wit's end trying to figure out this bug! I've reported it to FB, but I don't know what else to do! Please help! Now both my accounts are locked.
[You must be registered and logged in to see this link.]
I tried logging in on my phone, but I got a pop-up to enter a verification code. I got the code, and I entered it...and then I was told FB was unavailable. I tried logging in on different computers (PC and Mac), different browsers, and phones. I tried resetting my password, changing my email, verifying my account, getting friends to verify me, etc...basically, all the troubleshooting for account access.
I get the same error.
Each time, I'd go through the steps, enter the secret information or codes, get the opportunity to reset password, and then the same old error message would reappear!
I was so frustrated I created a new account. I've been using that new account, under a different email, since then. Last night, I went to the page of my old account, using my new account log in. I reported the old account, saying it was me, but that I couldn't access it.
This am, when I tried to access FB on my phone, I got an error message about FB not being available. I went to my laptop, and I was asked to verify who I was, allowing my IP address to reveal my location. I confirmed. I was thanked for verifying my id, and I was told I was successful.
Then, I tried to log in to my new account, and the same old Sorry error message came back! I tried my old account, same error message! I tried changing passwords--I get the email notification, but when I enter it, I get the Sorry error message. If I enter an incorrect password, I'm told it's the wrong password, so I know this is NOT a password issue.
I am at my wit's end trying to figure out this bug! I've reported it to FB, but I don't know what else to do! Please help! Now both my accounts are locked.
[You must be registered and logged in to see this link.]
lwithdiamonds- Prospect
Re: sorry something went wrong... the old new bug again
Moved from Hacked to AR
Do you still require help with this as there have been no replies or contributions on this thread for several days ?
If you do not reply to this thread within the next 3 days we will assume you have abandoned your request for help , and this thread will be Moved to the Abandoned threads section without further notice .
If you are not the thread starter please do not post for any help or support on this thread
Thanks for your co-operation and understanding !
Do you still require help with this as there have been no replies or contributions on this thread for several days ?
If you do not reply to this thread within the next 3 days we will assume you have abandoned your request for help , and this thread will be Moved to the Abandoned threads section without further notice .
If you are not the thread starter please do not post for any help or support on this thread
Thanks for your co-operation and understanding !
Ruby- Ultimate SN Fan
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