Email no longer valid; no longer receiving notifications
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Email no longer valid; no longer receiving notifications
My Facebook pages display the message below and I stopped receiving notifications at least a month ago, so I no longer know when people have sent me messages, invited me to events, left comments on my wall, etc. My email address is most certainly valid, and it's indicated in my Facebook settings as my primary email. Nothing has changed. So why do you think Facebook apparently doesn't consider my email valid, and why I'm no longer receiving any notifications? What can I do to fix the issue? When I enter a "new" contact email to as instructed (the email I've used forever as my primary address), Facebook will not allow me to submit the information.
Please update your email address
Our systems have detected that (my current email address) is no longer a valid email. Facebook requires all users to maintain an active contact email. Please enter and confirm a new contact email below:
Please update your email address
Our systems have detected that (my current email address) is no longer a valid email. Facebook requires all users to maintain an active contact email. Please enter and confirm a new contact email below:
steviet- Prospect
Re: Email no longer valid; no longer receiving notifications
Can you still access the Email address you have associated with Facebook ??
Ruby- Ultimate SN Fan
Re: Email no longer valid; no longer receiving notifications
Yes, it is the same address I use for just about all my email, and the same one I provided to Facebook. That's why I'm mystified that Facebook doesn't seem to recognize it. It's obviously valid.
steviet- Prospect
Re: Email no longer valid; no longer receiving notifications
Hi steviet,
Try adding the domain '@facebookmail.com' to your safe list of your email address.
Try adding the domain '@facebookmail.com' to your safe list of your email address.
Tim- Administrator
Re: Email no longer valid; no longer receiving notifications
Done. I added rule so that any email from @facebookmail.com goes to my Inbox.
steviet- Prospect
Re: Email no longer valid; no longer receiving notifications
steviet wrote:Done. I added rule so that any email from @facebookmail.com goes to my Inbox.
and................
has this solved your problem?
Ruby- Ultimate SN Fan
Re: Email no longer valid; no longer receiving notifications
No, someone posted to my wall after I set up the rule and I didn't receive an email notification from Facebook.
It occurs to me that perhaps a possible cause is that in addition to appearing in my Inbox, my email is set to automatically forward to gmail (so that I can receive email on my phone). I'm temporarily disabling that to see if it helps.
It occurs to me that perhaps a possible cause is that in addition to appearing in my Inbox, my email is set to automatically forward to gmail (so that I can receive email on my phone). I'm temporarily disabling that to see if it helps.
steviet- Prospect
Re: Email no longer valid; no longer receiving notifications
I see, try that and see if it helpssteviet wrote:
It occurs to me that perhaps a possible cause is that in addition to appearing in my Inbox, my email is set to automatically forward to gmail (so that I can receive email on my phone). I'm temporarily disabling that to see if it helps.
Tim- Administrator
Re: Email no longer valid; no longer receiving notifications
Ark, the mystery continues. Still no emails from Facebook.
steviet- Prospect
Re: Email no longer valid; no longer receiving notifications
Do you still get the
message? What happens when you try to enter the same email address into it?Please update your email address
Tim- Administrator
Re: Email no longer valid; no longer receiving notifications
I'm pretty sure I went through all the steps below previously, but I'm repeating each to make sure I didn't overlook something.
There was a field for entering my "new" email address, but when I entered it and click on the "send confirmation" button, a message popped up as follows: "Sorry, you have entered an invalid email address. Please enter another and try again."
Below that was a hyperlinked text message something to the effect "if you think you have received this in error." When I clicked on the link, I saw a dialog box indicating "A confirmation email was successfully sent. Please check and confirm your email."
Then I received an email from Facebook as follows:
"You recently entered a new contact email address. To confirm your contact email, follow the link below:
[You must be registered and logged in to see this link.]
"If you did not enter this address as your contact email, please disregard this message. Check out [You must be registered and logged in to see this link.] if you have any questions."
When I clicked on the first link, I saw a web page thanking me for confirming and inviting me to continue. When I did so, I noticed that the "Please update your email address statement" had disappeared from my wall! I think that's a good sign. Now I just need a friend to write to my wall or send a message to see if I get an email. Thnx for your patience in helping me out! Please stay tuned.
There was a field for entering my "new" email address, but when I entered it and click on the "send confirmation" button, a message popped up as follows: "Sorry, you have entered an invalid email address. Please enter another and try again."
Below that was a hyperlinked text message something to the effect "if you think you have received this in error." When I clicked on the link, I saw a dialog box indicating "A confirmation email was successfully sent. Please check and confirm your email."
Then I received an email from Facebook as follows:
"You recently entered a new contact email address. To confirm your contact email, follow the link below:
[You must be registered and logged in to see this link.]
"If you did not enter this address as your contact email, please disregard this message. Check out [You must be registered and logged in to see this link.] if you have any questions."
When I clicked on the first link, I saw a web page thanking me for confirming and inviting me to continue. When I did so, I noticed that the "Please update your email address statement" had disappeared from my wall! I think that's a good sign. Now I just need a friend to write to my wall or send a message to see if I get an email. Thnx for your patience in helping me out! Please stay tuned.
steviet- Prospect
Re: Email no longer valid; no longer receiving notifications
All's a-okay! Have been receiving email notifications. Thanks again.
steviet- Prospect
Re: Email no longer valid; no longer receiving notifications
So solved and sent there
Ruby- Ultimate SN Fan
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