I need help , i cant login on my fb account ....

Hello :-))))

I really hope someone can help me here .....
After getting messages my account was phished ... i reinstalled my whole pc , installed the latest antivir of McFee , windows security , spyware terminator , etc .....
But when i want to login to my fb account , i get the message :

You have exceeded the number of invalid login attempts that we allow for your account.

If you have forgotten your password, reset your password here.


When i reset my pw , the problem stays .... this is going on for almost a day now , and am getting desperate !!!!!!!!
Anyone knows how to solve this ??????

Thanks !!!!!

Sorry to hear you have such problems....

Lets just clarify if we may ??

What is your Windows version and all of your Protection Package

Can you still send and receive emails using the email address you have accociated with Facebook ?

well am using xp ....

protection package : McFee , Microsoft Security Essentials , Spybot Search & Destroy

and yes , i can still send and recieve emails with my login email i use for facebook , so no problem with that at all .

Wouterke wrote:well am using xp ....

protection package : McFee , Microsoft Security Essentials , Spybot Search & Destroy

and yes , i can still send and recieve emails with my login email i use for facebook , so no problem with that at all .

Can you please confirm you have both McAfee and Microsoft Security Essentials as on that basis alone you have two antivirus programs installed which is a no no in the Computing world.....

yep .... am using both now ... so i should uninstall one of them ?

Wouterke wrote:yep .... am using both now ... so i should uninstall one of them ?

Yes; chose only one to keep as the Resident Antivirus Program

Then reboot and fully update the one you keep and run a full computer scan with it

Come back and I can give you some other scanner programs to run which are very effective

Ok , done , i only kept the McFee on my pc , the rest is all gone ....

I did the update and a full scan , nothing has been detected ...

But still my problem with facebook remains , how can i contact them best to solve my problem with loggin in ?
I keep getting the message that i exceeded the limit of invalid logins ..

Thanks for ur help so far

For the sake of completeness can you run this scan ?

Please download [You must be registered and logged in to see this link.] and save it to your desktop.

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[You must be registered and logged in to see this link.]

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application.
  
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  
  
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
    
  
  
• Then click Finish.
  

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.
  

Back at the main Scanner screen:

• ick on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.
  

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

ok done , 2 infections ....

here is the log file :



Malwarebytes' Anti-Malware 1.46
[You must be registered and logged in to see this link.]

Database version: 4456

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

21/08/2010 9:42:58
mbam-log-2010-08-21 (09-42-58).txt

Scan type: Quick scan
Objects scanned: 124750
Time elapsed: 8 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Re-run it on a now full computer scan and then try this one too...
A full computer scan may take several hours so do be prepared

Next run Superantisypware (SAS):

Download and scan with [You must be registered and logged in to see this link.] Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates".
  
• In the Main Menu, click the Preferences. button.
  
• Click the Scanning Control tab.
  
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  
  
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
    
  
  
• Click the "Close" button to leave the control center screen.
  
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan.
  
• Click "Next" to start the scan. Please be patient while it scans your computer.
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes".
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  
  
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
    
  
  
• Click Close to exit the program.