Sorry, something went wrong. We're working on getting this fixed as soon as we can.

hello all. every time I try and log in to facebook I get "Sorry, something went wrong. We're working on getting this fixed as soon as we can." I have emailed facebook support and they even asked me to send a copy of of my drivers license and other ID and said they fixed the problem. They obviously did fix the problem and I still cant login. My account does not appear to be deactivated and you can still see my profile intact. I received no notice from facebook that there was any kind of trouble with my account. It has been weeks and I have emailed them multiple times per day but get no live help. Let me know what you all think. thanks

Have you tried using a different browser? Maybe logging in from the mobile site?

[You must be registered and logged in to see this link.]

used firefox, IE and android. get the same thing from all of them. probably not a browser or system problem

Alright. How exactly did you reach Facebook? Can you share the message you sent them, and the reply you got?

This is the error I get when I try to login. I try to reset my password but it doesn’t work, same error.
-----Original Message-----
sent to appeal, disabled, support etc
Hi,


According to our records, there is no disabled account associated with the email address you are using to contact us. If you are referring to another account that has been disabled, please contact us directly from the email address you use to log in to that account.

If you're writing on behalf of someone else (like your child or a friend), please ask that person to write to us from their Facebook login email address. Unfortunately, we can’t correspond with you about someone else’s account for security and privacy reasons. Facebook is forbidden by federal and many state laws to take any action on or release any information an account to anyone who is not the account holder. Everyone on Facebook that is 13 years-old and above is considered an authorized account holder and thus included in the scope of this policy.

If your inquiry is not related to a warning or a disabled account, please visit our Help Center at
Thanks,
The Facebook Team

Hi Jon

We are sorry to hear you are having trouble logging in to Facebook. Please read this email to learn how to resolve the most common login issues:

1. Resetting your password

To request a new password, click the following link:



You can also use the "Forgot your password?" link located near the “Login” button on the Facebook home page.

2. Identifying your account

If you request a new password, you will be asked to identify your account. These tips may help with the process:


3. Recovering your account without access to your login email

Normally when you log in to Facebook you enter an email address along with your password. Do you have access to this email account's inbox? If not, don't worry. You still have options for recovering your account.

If you do not have access to your login email address, you may be prompted to answer a security question or be invited to recover your account through your friends. (Please note that not all Facebook accounts will meet the requirements to be eligible for these options.)

4. Additional resources

Unfortunately, we cannot offer personalized email support for login issues, but you can find more information through these resources:

- Security questions:


- Recovering your account through friends:


- Login and password frequently asked questions:


Thanks for contacting Facebook,

Wills
User Operations
Facebook

-----Original Message to Facebook-----
From: Jon
To: The Facebook Team
Subject: going to be a legal issue

I cannot log in for over a month please help

-----Original Message-----
From: appeals+u206izp.aeab33732i4lsqyaye62d5aATsupport.facebook.[mailto:appeals+u206izp.aeab33732i4lsqyaye62d5aATsupport.facebook.
Sent: Wednesday, July 20, 2011 5:03 PM
To: jon
Subject: Re: FW: HUGE problems

Hi,

According to our records, there is no disabled account associated with the email address you are using to contact us. If you are referring to another account that has been disabled, please contact us directly from the email address you use to log in to that account.

If you're writing on behalf of someone else (like your child or a friend), please ask that person to write to us from their Facebook login email address. Unfortunately, we can’t correspond with you about someone else’s account for security and privacy reasons. Facebook is forbidden by federal and many state laws to take any action on or release any information an account to anyone who is not the account holder. Everyone on Facebook that is 13 years-old and above is considered an authorized account holder and thus included in the scope of this policy.

If your inquiry is not related to a warning or a disabled account, please visit our Help Center at http
Thanks,
The Facebook Team
-----End Original Message to Facebook-----

It isnt a password problem, I can change my password successfully but still get eh same error message. does anyone have a better email address for contacting a live body over there? I get the same form email over and over so obviously it is not being looked at by a person.

jhnrckr wrote:It isnt a password problem, I can change my password successfully

Maybe I am thick but...if you can successfully change your Password ,that route gets you straight into Facebook does it not ?