Disabled Account

Hi
every1 i bought chips from facebook account with my credit card and facebook completed the purchase and it was saying on my poker game 108m chips in process and time given process time 36 hours and then i signed out my account. and then i opened my account the same day and it says
(Account Disabled
Sorry, your account has been temporarily disabled as a security precaution. Please contact us so we can help you resolve this issue as quickly as possible.)

I tried a lot of times to enable my account by sending emails facebook but not helpful.
Is any1 here to help me what to do ???? Please help me i will be very very thankful
thank every1

What Application did you download and from where to allow you to access the Poker game

Also please tell us what if anything is the Protection on the one computer you use to access Facebook ; when was it all last fully updated and full computer scans run with it ?

Edit

Before you start to even think about it,I note from Chat room

[19:45:10 02/07/11] Minny Pinny : hi anybody here
[19:57:05 02/07/11] Poke : hi Minny Pinny

we will of course chat with you but....
As others have sought to do such I will just remind you that

No Facebook help at all is given in Chat room so please do not ask for it

You bought Facebook Credits and then used them to buy Poker Chips, right? I wouldn't be sure if that's the reason why your account got disabled.

Are you 100% sure you bought the chips from Zynga Poker and not from any other application? There are many hoaxes out there that could have gotten your password, then accessed your account, and then got your account disabled. Can you please provide the link of the page you were in while buying the chips (you can open up a new dummy account to see)?

Did anyone else have access to your password? Did you get any e-mails/notifications of any strange logins, that include the location of the device that was used to login to your account?

i bought zynga poker chips with my credit card from facebook no one knew my password and i didnt get any email any warning not even any notifications the time when i bought chips from zynga poker it was in process given time 36 hours and i signed out my account then next time tried to open my account to see if there is chips came or not so i got the message account disabled

What Application did you download and from where to enable you to play the Poker game ?

Well Ruby i didnt download any application simple went on Zynga Poker and clicked on get a chips icon then a pop pup opened and then after i selected the desired chips amount and gave the my credit card number after a few hours i got an email that the payment is clear and they give me a total information like time date transaction id amount in dollar every thing .......... no kindly tel me how i resolve this problem

Minny Pinny wrote:Well Ruby i didnt download any application simple went on Zynga Poker and clicked on get a chips icon then a pop pup opened and then after i selected the desired chips amount and gave the my credit card number after a few hours i got an email that the payment is clear and they give me a total information like time date transaction id amount in dollar every thing .......... no kindly tel me how i resolve this problem

As The Listener is far more familiar with how the Poker game 'works than I am I will await his input on that part of this problem ...

Meanwhile ,can you tell me/us though how, if at all ,that one privately -owned- and- only -used- by -you computer you use to access Facebook is Protected?

yeah rupy is protected and no only use my account kindly give me right way to resolve my problem i shall be really thank full to you always

Minny Pinny wrote:yeah rupy is protected

With respect I wish to know with what programs please.

Please name them !!!

and no only use my account

You mean only you uses that computer ?

kindly give me right way to resolve my problem i shall be really thank full to you always

we will try but we first have to ask some questions and get some answers from you !!!

Ruby i only used computer from i bought the chips and the computer fully protected with my personal passwords yeah ask me any thing which you want i wanna resolve this problem soon because i spent the money

Please...name the antivirus Program you have on there...

Please


name the malware-finding programs you have on there...

This is important !!!!

There is a possibility you may not be on Facebook ... and while you are 'thinking about' how your computer is protected let me get you to do these two scans

Taken from Superantispyware web site
Compatibility
‘SUPERAntiSpyware.com software is compatible with 2000, XP Home/Professional, 2003, Server 2008, Vista and Windows 7.

SUPERAntiSpyware is provided as a native 32-bit application and a native 64-bit application. The installer will install the proper version for your operating system.

We offer an older version 4.24 that works with Windows 98, 98SE, and ME.’



Disclaimer ;Run at your own risk

Next run Superantisypware (SAS):

Download and scan with [You must be registered and logged in to see this link.] Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates".
  
  
  NB; this program should be run while off-line so once updated please go off- line to run the scan
  
  
  
• In the Main Menu, click the Preferences... button.
  
• Click the Scanning Control tab.
  
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
  
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan.
  
• Click "Next" to start the scan. Please be patient while it scans your computer.
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes".
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

Run correctly this scan (from my own personal experience) may take up to 8 or more hours to run so be patient (but hopefully much quicker than that!!

Taken from Malwarebytes web site
‘Support for Windows 2000, XP, Vista, and 7 (32-bit and 64-bit)’.

Disclaimer; Run at your own risk

Please download [You must be registered and logged in to see this link.] and save it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes , they may interfere or alert you.

• Make sure you are connected to the Internet to be able to install and update the program
  
  (NB once the program has updated please disconnect from the Internet and run the scan while off- line )
  
  
  
• Double-click on mbam-setup.exe to install the application.
  
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  
  
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Also tell us what the URL is you use to access Facebook .

Thanks

well i dnt have any antivirus on my computer and i cant access from the same account because the account is disabled and what link you are asking about ? i guess its [You must be registered and logged in to see this link.]

Minny Pinny wrote:well i dnt have any antivirus on my computer and i cant access from the same account because the account is disabled and what link you are asking about ? i guess its [You must be registered and logged in to see this link.]

This is Facebook URL


[You must be registered and logged in to see this link.]


Also I do wish you to name the Programs you have on there as requested; if you do have Facebook problems there is a possibility you do not have the right protection on there so please do name the programs


You should know what they are as they all need regular updating!!
When did you last run a full computer scan ? Do you have any reports to show us ?

You have also used a Credit card on- line ? So that makes it all the more important to make sure that the computer is properly protected !!