Disabled account and not getting the confirmation code

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Disabled account and not getting the confirmation code

Post by Abdullah on Sun Nov 27, 2011 11:32 pm

Hello. I hope this is the right place to solve my issue.
My account has been disabled for like 6 days till now.
Every time I try to log in it says:
Please complete a security check
Security checks help keep Facebook trustworthy and free of spam.
Enter confirmation code

A code was sent to your following number: 965********

Once you've received your confirmation code, please enter it below. This will help confirm your account ownership.

Resend code

Resend code via a phone call

I click on "resend code" or "resend code via a phone call" but I don't get the code at all.
And I can't log in in any other way. Please help. I want my account back!
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Re: Disabled account and not getting the confirmation code

Post by Ruby on Mon Nov 28, 2011 6:58 am

Do you recall the first time this happened? I have never seen this 'Security check' thing so do wonder if you are actually trying to log into Facebook ?

Do you use just one computer for Facebook or shared ones?

This is the Facebook URL..I assume you use this one?

[You must be registered and logged in to see this link.]


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Re: Disabled account and not getting the confirmation code

Post by Abdullah on Mon Nov 28, 2011 1:15 pm

Yes I'm sure.
It's the first time this happened to me, I tried logging in using my phone, iPod and computer. But it never works.
My Facebook friends say they can still see my profile and post on my wall, but I can't log in.
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Re: Disabled account and not getting the confirmation code

Post by Ruby on Mon Nov 28, 2011 1:38 pm

Abdullah wrote:
It's the first time this happened to me,

Is that since you started to use



I tried logging in using my phone, iPod and computer.
all of these to access Facebook ?

How are all of them Protected ...with what antivirus program etc?

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Re: Disabled account and not getting the confirmation code

Post by Abdullah on Mon Nov 28, 2011 1:40 pm

No I never use my ipod or phone, but when it stopped working I tried to see if it would work on them. Get what I mean? Sorry I'm not that good at English.
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Re: Disabled account and not getting the confirmation code

Post by Ruby on Mon Nov 28, 2011 1:51 pm

Can you please give us a screen- shot

[You must be registered and logged in to see this link.]

of what you see when you try to log into Facebook ?

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Re: Disabled account and not getting the confirmation code

Post by Abdullah on Mon Nov 28, 2011 1:55 pm

Here:
i46.servimg.com/u/f46/17/06/71/43/untitl10.jpg
Add "http" at first because it won't let me post external links.
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Re: Disabled account and not getting the confirmation code

Post by Abdullah on Mon Nov 28, 2011 6:32 pm

Okay I just got the confirmation code, but everytime I enter it it says "The security code you entered is incorrect or expired. Please try having the code sent to you again."
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Re: Disabled account and not getting the confirmation code

Post by Ruby on Tue Nov 29, 2011 8:03 am

Abdullah wrote:Okay I just got the confirmation code,
Good so you know it 'workss'!!


but everytime I enter it it says "The security code you entered is incorrect or expired. Please try having the code sent to you again."

Which of course you need to do then use it ...quickly!!

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Re: Disabled account and not getting the confirmation code

Post by Abdullah on Tue Nov 29, 2011 12:53 pm

Yeah I'm trying.
They sent me like 4 codes yesterday, but it doesn't work anymore.
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Re: Disabled account and not getting the confirmation code

Post by Ruby on Tue Nov 29, 2011 1:55 pm

Abdullah wrote:Yeah I'm trying.
They sent me like 4 codes yesterday

Why 4 Codes?


Are they all the same or different and what was the time in between receipt of each ?

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Re: Disabled account and not getting the confirmation code

Post by Abdullah on Tue Nov 29, 2011 2:43 pm

Like 5 minutes. When I tried the first code and it didn't work, I clicked on "resend code" again and they sent the same code. Then I tried the same code again, it didn't work so I clicked on "resend code" again and they sent another two different codes. But none of them worked.
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Re: Disabled account and not getting the confirmation code

Post by Ruby on Tue Nov 29, 2011 3:01 pm

Are you sure you are on the Facebook site and you are entering the complete Code you are given?

By what method do you request the Code and how is it sent to you ?

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Re: Disabled account and not getting the confirmation code

Post by Abdullah on Tue Nov 29, 2011 4:48 pm

Yes I'm sure. I even use the secured thing for Facebook, like "https"
And I showed you the picture, I just click on "resend code" and they send it in a text to my phone.
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Re: Disabled account and not getting the confirmation code

Post by Abdullah on Tue Nov 29, 2011 9:35 pm

OH I JUST GOT IT BACK!!
I clicked on "resend via a phone call" they called me and gave me a code.
Thanks a lot for trying to help, it really means a lot. Happy
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Re: Disabled account and not getting the confirmation code

Post by Ruby on Tue Nov 29, 2011 10:04 pm

Abdullah wrote:OH I JUST GOT IT BACK!!
I clicked on "resend via a phone call" they called me and gave me a code.
Thanks a lot for trying to help, it really means a lot. Happy

Yay

Back into Facebook ; another satisfied customer!!

Gladly sent to solved and thanks for letting us know!!

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