Disabled account

Hi all,

I was up until a bit after midnight on the site on the 24th and the next morning on the 25th, I was asked to "log-in" - I did, and I was "disabled" - I received no warning to stop an action or that I was doing anything improper, ever. I've been a user of the site for many years and this is the first issue that I have had with it whatsoever. I've e-mailed the e-mail addresses that are out there and don't know what else I can do. As of late I had been receiving odd chat messages from friends containing spam and weird links... I'd just close them out.

I may have clicked on one by mistake while going to close one of those chat windows. That's all I can think of? Up and running for years, and now all of the sudden "disabled" ~ On Friday evening I received a "Getting back onto Facebook" e-mail. When I attempted to click the "Get back on Facebook now" or "Instant Login" links, no luck. Still disabled.

I have went through the "Account Safety Process" and when I attempt to have the "security code" sent to my e-mail it will not allow. It is an error message. It will send to my mobile phone, though. When I enter it and finish up with the remainder of the process, I do get the "you've successfully re-activated your account!" - But, when I click on "Return to Facebook home" - It gives me an "Oops..." message and I am still disabled.

Thank you for reading.

I cannot have the security code e-mailed to me. It gives an error message. It can be sent to mobile phone, though. Once entered I complete the "Account Safety Process" and get the following page... and, as soon as I click "Go to Facebook home" I get "Oops..." and I remain disabled.

Thanks Timothy - you've successfully restored your account
Account Safety Tips

* Use a different password for each of your online accounts
* If you click a link to get to Facebook, check the website address when you arrive to make sure it's [You must be registered and logged in to see this link.] (not [You must be registered and logged in to see this link.] for example)
* Always upgrade to the most current version of your web browser and keep your anti-virus software up-to-date

Check out the Help Center for more tips to help you keep your account safe in the future.

Become a fan of the Facebook Security page to stay on top of the latest information related to account safety.

I apologize, Ruby. Do you think that my case is falling under the potential "glitch" category? I mean, if I were disabled due to a violation or something I did wrong (which I truly can't think of) would I have received the "Getting back onto Facebook" e-mail? I've also received the following response.

I'm just confused.


Subject: Re: Account Safety Process
Date: 8/28/2010 1:04:29 P.M. Central Daylight Time
From: info+gqicxe@support.facebook.com
To: -----------@.com

Hi,

Our systems show that you have successfully completed the account recovery process. If you are still unable to access your account, please attempt to reset the password to your account by selecting the "Forgot your password?" link that appears above the Password field. Entering your login email address on the next page will cause a new password to be sent to that email address.

If you are still experiencing security issues, please respond to this email with the relevant details so we can secure your account. If you have any other questions about account safety, please visit our Security page:

[You must be registered and logged in to see this link.]

Thanks,
The Facebook Team

T1234 wrote:I apologize, Ruby. Do you think that my case is falling under the potential "glitch" category? I mean, if I were disabled due to a violation or something I did wrong (which I truly can't think of) would I have received the "Getting back onto Facebook" e-mail? I've also received the following response.

I'm just confused.


Subject: Re: Account Safety Process
Date: 8/28/2010 1:04:29 P.M. Central Daylight Time
From: info+gqicxe@support.facebook.com
To: -----------@.com

Hi,

Our systems show that you have successfully completed the account recovery process. If you are still unable to access your account, please attempt to reset the password to your account by selecting the "Forgot your password?" link that appears above the Password field. Entering your login email address on the next page will cause a new password to be sent to that email address.

If you are still experiencing security issues, please respond to this email with the relevant details so we can secure your account. If you have any other questions about account safety, please visit our Security page:

[You must be registered and logged in to see this link.]

Thanks,
The Facebook Team

If you still cannot log in, just answer this email, and tell them that the problem still exists. They should get back to you in a few hours and the problem should be resolved. Good luck.

I did reply on the 28th when I had received it and included a screen shot of the disabled message I receive regardless of what steps I complete. I truly hope it gets resolved soon... I suppose getting e-mails saying "click here to get back on Facebook!" are better than getting no e-mails at all... just so I get back up and running. That would be excellent.

I have been looking at the Facebook blog and Facebook News which is of little help at present.......


maybe try


[You must be registered and logged in to see this link.]

just try.......

Thank you. I have submitted the message, gotten an automated response and have replied with the requested screenshot and verification of account ownership.

Has anyone heard back from these two addresses as of today?


info+7p07d2@support.facebook.com

privacy+gvicvs@support.facebook.com

T1234 wrote:Has anyone heard back from these two addresses as of today?


info+7p07d2@support.facebook.com

privacy+gvicvs@support.facebook.com

No one has yet reported on their own thread any success but have you tried?

Yes. Last evening around 8:50PM CST.

Received this on 08/27. Remain disabled. [You must be registered and logged in to see this image.]

Does anyone know if there is a difference in meaning between:

"Your account has been disabled"

and

"Your account has been disabled by an administrator"

?

EDIT: Following this post, I have been allowed to send a private message. Thank you.




How can I send a Private Message? I see the following under Administrator Tim's badge photo:

"Helping you, T1234, and no reply from me after 2 days? Drop me a PM. "

I have not made enough posts to send a private message, I am being told. I should send a private message to him, yes? :please:

PM'ing Tim will not do anything but get you ignored.

I'd appreciate it you do not double, triple or beyond post within 24hours of each post.

I understand your frustration, we are doing everything to find a solution to this problem also

Thanks for your understanding,

JayJay

T1234 wrote:EDIT: Following this post, I have been allowed to send a private message. Thank you.




How can I send a Private Message? I see the following under Administrator Tim's badge photo:

"Helping you, T1234, and no reply from me after 2 days? Drop me a PM. "

I have not made enough posts to send a private message, I am being told. I should send a private message to him, yes? :please:

..........................
No support is given by Pm so do not request it please

So, here's something odd. I am noticing on my mobile phone, status updates from some friends like from the 29th, and today. When I try to reply to one, it says "The Facebook account associated with this phone is no longer activated. Go to facebook.com to reactivate."

What does this all mean??? Still remain disabled!

T1234 wrote:So, here's something odd. I am noticing on my mobile phone, status updates from some friends like from the 29th, and today. When I try to reply to one, it says "The Facebook account associated with this phone is no longer activated. Go to facebook.com to reactivate."

What does this all mean??? Still remain disabled!

just a hunch.....

try logging in here


[You must be registered and logged in to see this link.]

Thanks, Ruby. Still receive:

"Account Disabled

Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here."

Response from privacy+gvicvs@support.facebook.com:

The original message was received at Tue, 31 Aug 2010 14:24:10 -0700
from pp-in02 [127.0.0.1]

----- Transcript of session follows -----
... Deferred
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old


Final-Recipient: RFC822; [You must be registered and logged in to see this link.]
Action: delayed
Status: 4.5.0
Last-Attempt-Date: Tue, 31 Aug 2010 18:44:09 -0700
Will-Retry-Until: Sun, 5 Sep 2010 14:24:10 -0700