I cant login to facebook
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I cant login to facebook
Hello,
I cannot login to my facebook account any more. Here is the detail:
1/ I enter my login (e-mail) and my password then press login button
2/ I get a page saying that I need to confirm my identity: "Confirm your identity by adding a mobile number to your account". Here there is only one choice: "Add your phone" and I click on it
3/ a popup window "Add your Phone (Step 1 of 3)" appears with a list of countries. I live in France and France is not on the list, so I click the link "My mobile service provider isn't listed"
4/ a popup "Add your Phone" appears with only one choice "View popup to add my number" (if I press OK, I get a window saying "Confirm your identity by adding a mobile number to your account" and I have only the choice to press "confirm" button and then back to step 2 here above)
5/ After pressing "View popup to add my number", I get a window saying "Confirm Your Phone" and "Please enter the confirmation code that was texted to your phone." Here is the problem: I've never received it (I entered some hours ago my mobile number). Now there is a link: "Never got your confirmation code? Let us know!" and I click on it.
6/ A new popup appears saying "Not Logged In" and "Please log in to continue.". So I push the "Login" button
7/ A window "Facebook Login" appears where I have to input the Email and the Password. When I push "Login", I go back to step 2 here above
I cannot escape from this loop and so I don't have access to my account any more.
On the other hand I still receive messages in my email address from my account, so I suppose it should work, but I cannot answer to them as I cannot connect even when I follow the links in the emails.
I changed my password hopping that it solves the issue, but I have the same problem.
Do you have a solution to this? Please.
Regards,
I cannot login to my facebook account any more. Here is the detail:
1/ I enter my login (e-mail) and my password then press login button
2/ I get a page saying that I need to confirm my identity: "Confirm your identity by adding a mobile number to your account". Here there is only one choice: "Add your phone" and I click on it
3/ a popup window "Add your Phone (Step 1 of 3)" appears with a list of countries. I live in France and France is not on the list, so I click the link "My mobile service provider isn't listed"
4/ a popup "Add your Phone" appears with only one choice "View popup to add my number" (if I press OK, I get a window saying "Confirm your identity by adding a mobile number to your account" and I have only the choice to press "confirm" button and then back to step 2 here above)
5/ After pressing "View popup to add my number", I get a window saying "Confirm Your Phone" and "Please enter the confirmation code that was texted to your phone." Here is the problem: I've never received it (I entered some hours ago my mobile number). Now there is a link: "Never got your confirmation code? Let us know!" and I click on it.
6/ A new popup appears saying "Not Logged In" and "Please log in to continue.". So I push the "Login" button
7/ A window "Facebook Login" appears where I have to input the Email and the Password. When I push "Login", I go back to step 2 here above
I cannot escape from this loop and so I don't have access to my account any more.
On the other hand I still receive messages in my email address from my account, so I suppose it should work, but I cannot answer to them as I cannot connect even when I follow the links in the emails.
I changed my password hopping that it solves the issue, but I have the same problem.
Do you have a solution to this? Please.
Regards,
relchin- New Member
Re: I cant login to facebook
Moved from Facebook Hacked accounts to the Mobile Verification Section
Please>>>
Read all the Pinned Topics in this section and post back if you still have problems
Please>>>
Read all the Pinned Topics in this section and post back if you still have problems
Ruby- Ultimate SN Fan
Re: I cant login to facebook
Sent to solved as no feedback if still problems do read the success stories in this section for a way forward
Ruby- Ultimate SN Fan
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