cant login to facebook-URGENT

hi,i try to log on to the facebook , but the page show that i need to confirm my identity by adding my mobile number.
i followed the instruction, but i did not received any code.
i tried many times,but is useless,can please help me with these problem?

Moved to Hacked etc section ; please try again and look carefully for the option to give a Land line line phone number

hi,i have just tried twice again,i received the code,and enter it,but it still error,any other to confirm my identity ?

What URL are you using to access Facebook?

just like usually,with
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if there any where to solve this problem?

Facebook doesn't ask for a mobile number while loging into your account.
Facebook mobile is optional, you don't need to have a phone to have a facebook.
Please provide a screenshot.


If you were hacked, click the forgot password to button to get a new password A.S.A.P.

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kindly view these 2 print screen to help me with login to my facebook

charistee wrote:hi,i try to log on to the facebook , but the page show that i need to confirm my identity by adding my mobile number.
i followed the instruction, but i did not received any code.
i tried many times,but is useless,can please help me with these problem?

Are you trying to log into Facebook from a different location to normal?

Is the computer you are using a Private one and used only by you? What, if any, Protection is on it please?

using by myself only..i just tried it to logon again todays..but same screen showing

We need to know exactly what Protection is on it please..what do you think is on there?

Sorry,I dont know.
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this is the 1st screen when i login.

Can you please tell us what your Windows version is as I may need to give you a tool to run that can show us what Protection is on the computer; but I will need to give you that tool later today when I can have it available..


Do you know anyone who knows about computers who can look at that machine and tell us what its protection is ?

Please

Next run Superantisypware (SAS):

Download and scan with [You must be registered and logged in to see this link.] Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates".
  
  
• In the Main Menu, click the Preferences... button.
  
• Click the Scanning Control tab.
  
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  
  
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
    
  
  
• Click the "Close" button to leave the control center screen.
  
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan.
  
• Click "Next" to start the scan. Please be patient while it scans your computer.
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes".
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  
  
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
    
  
  
• Click Close to exit the program.
  

then


.

Malwarebytes

Please run MBAM (MalwareBytes):
Please download [You must be registered and logged in to see this link.] and save it to your Desktop.

[You must be registered and logged in to see this link.]
[i][You must be registered and logged in to see this link.]

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  
  
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
    
  
  
• Then click Finish.
  

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• 
  

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.
  

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.
  

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Run at your own risk, may take several hour so please be patient; let us see the reports from those scans thanks