I've been roadblocked on Facebook

hi my account has been hacked and i cannot access it what do i do i have tried resseting passwords but they opened another account under my name what do i do

Hello,

Please give more details; what messages do you get when you attempt to login? Do you know how it was hacked? Do you still have access to the email address registered on your facebook account?

How did you try to reset your password, and what happened thereafter?

Also, what do you mean by

65smurf69 wrote:but they opened another account under my name

password invalid and when i reset it there is a different email address[removed] and then i tried to change my email address which is [removed] it says account already exists but i cannot access it i can see it on my girlfriends comp as Steven Murphy not murphy steven

i have also just purchased 18mill in chips to

i got back into my account but lost all my chips:(

65smurf69 wrote:i got back into my account (

From this do we assume you are now back into Facebook ?

Do you have access to your own Facebook account and the email account you have associated with it ?

If so, have you also taken the precaution of changing the Facebook Password and changed the Password on the email account ( we are of course assuming the account was not Hacked due to an infected computer )?

No I do not have access to my account any more or to my email address that i used for tat account every time i got into it someone logged me out and changed the password again then i could not even get into my email account as it was changed to i keep ending up on fake fb page and email page so i have run off to another email and am now using it

Please clarify; do you currently have access to Facebook

keep ending up on fake fb page and email page so i have run off to another email and am now using it

This is concerning; You are sent to a non Facebook Page?

Please tell us what that computer's protection is ?

Plus; do you know how your Facebook account got hacked?

The email address you did have associated with Facebook...do you still have access to it ?

I have avast internet security full version
it said that i had a facebook security warning and to follow link when i did i ended up here and that is when i got hacked
i can try and get into my email account but i have to be quick cause password keeps changing hope this helps
Smurf

Can you please try running each of these two scans

Both run at your own risk

Please download [You must be registered and logged in to see this link.] and save it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes , they may interfere or alert you.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application.
  
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  
  
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Followed by

Next run Superantisypware (SAS):

Download and scan with [You must be registered and logged in to see this link.] Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates".
  
  
• In the Main Menu, click the Preferences... button.
  
• Click the Scanning Control tab.
  
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
  
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan.
  
• Click "Next" to start the scan. Please be patient while it scans your computer.
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes".
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

.


Please do be aware that running these two scans may take up to if not longer that 8 or so hours so do be prepared to 'let them run'

Let us know how you get on?

Thank You Ruby
the first scan did not find anything but super spyware found 46 cookies i cannot thank you enough:)
kind regards
Smurf

Can you please do as the instruction said and post the full reports for us to see?

( Run at your own risk )Seems you need to empty some cookies etc

Now, download [You must be registered and logged in to see this link.]
Save it to your Desktop.

• Double-click ATF-Cleaner.exe to run the program.
  
• Click Select All found at the bottom of the list.
  
• Click the Empty Selected button.
  

If you use Firefox browser, do this also:

• Click Firefox at the top and choose Select All from the list.
  
• Click the Empty Selected button.
  
• NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  

If you use Opera browser, do this also:

• Click Opera at the top and choose Select All from the list.
  
• Click the Empty Selected button.
  
• NOTE: : If you would like to keep your saved passwords, please click No at the prompt.
  

Click Exit on the Main menu to close the program.

From where did you download....

c:\microgaming\Casino\platinumplay\install.exe (PUP.Casino.Gen) -) Quarantined and deleted successfully.

all done thank you

all done thank you

Not quite..........

Ruby wrote:

From where did you download....

c:\microgaming\Casino\platinumplay\install.exe (PUP.Casino.Gen) -) Quarantined and deleted successfully.

You failed to answer this question.....

i must have got it when i had the message on facebook that said i had to verify my account and when i did that is when all this stuff happened

65smurf69 wrote:i must have got it when i had the message on facebook that said i had to verify my account and when i did that is when all this stuff happened

That answer does not actually answer the question as you will not have gotten that from a legit Facebook

It relates to on line Gaming which one assumes you do ?

If so from where did you download the Exe to run the program?

as i only play zynga games on facebook you tell me where it came from
as i do not go to other sites cause i have enough fun playing on zynga poker

Database version: 5285

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

10/12/2010 6:18:35 PM
mbam-log-2010-12-10 (18-18-35).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 305521
Time elapsed: 19 minute(s), 50 second(s)

Your Malwarebytes scans says you scanned Scan type: Full scan (C:\|D:\|)


But your Superatispyware scan took just

Generated 12/10/2010 at 09:37 PM

Application Version : 4.46.1000

Core Rules Database Version : 5983
Trace Rules Database Version: 3795

Scan type : Complete Scan
Total Scan Time : 00:00:33

then

Generated 12/10/2010 at 06:52 PM

Application Version : 4.46.1000

Core Rules Database Version : 5983
Trace Rules Database Version: 3795

Scan type : Complete Scan
Total Scan Time : 00:19:06

Question has to be asked; just how much of the computer did you actually scan with the Superantispyware program


As you have all this lot to scan and, by my calculations , that lot should take longer that a mere 20 or so minutes, what exactly did you scan and what did you choose to overlook or ignore on the, what needs to be a full complete computer scan that may take up to an hour if not more to complete?

well maybe you have a slow computer i have 8 gig of memory on mine plus it is quad core so it is superfast

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i got this url from my fb page when i tried to log into facebook is it lagite or a scam only get it when i try to go to Zynga poker

=> Moved to Hacked, Phished and Disabled Accounts Help

Your account was roadblocked, and yes, that link is safe (notice the SSL and HTTPS). I suggest you read more about this [You must be registered and logged in to see this link.]

why is your roadblock have four columns for verification and the one i get has sixthey are
Security Check
Verify Account
Change password
Email Password
Review Activity
Restore Account
this has me bluffed as facebook do not ask for passwords i thought

65smurf69 wrote:why is your roadblock have four columns for verification and the one i get has sixthey are
Security Check
Verify Account
Change password
Email Password Mod NoteThey wont
Review Activity
Restore Account
this has me bluffed as facebook do not ask for passwords i thought

What is the URL you are on for Facebook ?