Facebook account disabled after changed password. No access to registered e-mail.

Recently I tried to change my facebook password to something else. Something longer and harder to guess. I changed it and it worked fine. The next day when I try to log on it tells me that the password I entered is an old password and that it has been changed. I then enter my password that I had to begin with which facebook again tells me is an old password. I then decide that I will reset my password. The only e-mail that is associated with the account I no longer have access to. (it was my Dad's that I used to sign up for the account and it was related to his old job.) I tried other ways to send it to a different e-mail none of which seem to work. I sent facebook and e-mail at their contact address, and have not received a reply. My friends told me today at school that none of them can see my profile anymore. I think that my account may have been disabled. How can I get a hold of facebook? and how can I get my account re-enabled? Thanks for your help.

Has anyone you know actually tried to find you on Facebook searching for the email address and/ or your Facebook name ?

Also ; do you use a private computer to access Facebook or a shared one?

Yes I tried it on my moms account today my name and picture show up when searching for it but my profile appears to have been deleted. Shared. How can I get facebook to re-enable my account and reset my password?

The fact that you say you are using a shared computer to access Facebook means you do not know what is on that computer or its safety on line

es I tried it on my moms account today my name and picture show up when searching for it but my profile appears to have been deleted. Shared. How can I get facebook to re-enable my account and reset my password?

That makes me wonder if your account has been somehow taken over by someone else;

Lets try this ; but if you can do so on a private- and- only -used- by- you computer please
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No, the computer is only used by my family. I just tried that but it can't find my account at all.I tried the e-mail I used to register and my name and a friends name and my profile link and none of them work! its like I dont exist.

Calebeman wrote:No, the computer is only used by my family.

Yes,,but do you each log into the computer with your own Profiles or how do you handle the computer access?

We all have our own logins.

What please is the computer protection ( antivirus ) program and other protection?

Does anyone have any P2P programs on their profiles ( eg Limewire) ?

Norton antivrus I think. Whatever comes with Win7. Noone uses any file-sharing. My family isnt very computer savvy and we wouldnt need it because we have zune pass.

To be on the safe side I am going to ask you to run some scans on that computer

It cannot harm for all users to also use them on their Profiles too;In the Computing world Norton has a bad reputation and is not considered a very good protection tool and is on my list of 'not- to -have- or- use programs '
Run at your own risk..as always

Please download [You must be registered and logged in to see this link.] and save it to your Desktop.

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MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes , they may interfere or alert you.

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Next run Superantisypware (SAS):

Download and scan with [You must be registered and logged in to see this link.] Free for Home Users

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Thanks for the help but for now I just want to get facebook to re-enable my account and reset my password. I will try that later but I really want to get my account working again first. Do you knoew how to do that?

Calebeman wrote:Thanks for the help but for now I just want to get facebook to re-enable my account and reset my password. I will try that later but I really want to get my account working again first. Do you knoew how to do that?

Whilst it is appreciated you seek to get your Facebook account restored( if possible)..it is if even more important when dealing with on- line issues, to ensure the computer being used is clear and clean from infections

We do not even know if the antivirus program on there is up to date as you have not told us and from my experience Norton is a not good Protection program


It would be appreciated if you would run the scans to help us at least eliminate an infection as the cause of your computer problems ; also getting back into Facebook ( if one can) is often not a quick fix but working out what has gone wrong, then trying if possible to fix it

Do please try those scans so we can see what may be going on, especially if that is a shared computer and we really have no idea as to the safety of it on line ; thanks

I asked my Dad if I could run the scans and he said no and that our computer is fine. I dont think that there are any viruses on the computer he says that Norton Antivirus is fine and its what we've used for the last five years and theres no problem. I think that somebodyt may have guessed my password and then facebook recognized that somebody was on it and disabled it. They still won't reply to any of my e-mails.

Calebeman wrote:I asked my Dad if I could run the scans and he said no and that our computer is fine. I dont think that there are any viruses on the computer he says that Norton Antivirus is fine and its what we've used for the last five years and theres no problem. I think that somebodyt may have guessed my password and then facebook recognized that somebody was on it and disabled it. They still won't reply to any of my e-mails.

If we cannot have the scans run and the Norton is 'trusted' we have no way of knowing if the computer may be infected as we will not be able to see any scan reports

Do any of the others yet have any problems with their Facebook accounts ?

Nope my Mom and Dad's facebook accounts are fine.

I sent facebook and e-mail at their contact address, and have not received a reply.

From which email address did you send this; does Facebook know this email address?

Have you yet checked the Spam/junk section of that email address ti see if any email from Facebook is in there?

From my e-mail that I have access to and I use now. Nothings in the spam, how long should I expect to wait for a response?

Calebeman wrote:From my e-mail that I have access to and I use now. Nothings in the spam, how long should I expect to wait for a response?

yes; but that email address is not associated with that Facebook account is it?


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Try this

If you registered a username, try logging in using your username and password. A username is your personalized Facebook URL (web address) and appears in the location bar of your browser after "https://www.facebook.com/" when you view your profile. After logging in, visit the Settings tab on the Account page to locate the email address you use to log in.
Ask one of your Facebook friends to view your profile and send you the email address listed on your account.
To do this, ask your friend to click on the "Info" tab on your Profile page and scroll down to "Contact Information."
Once you receive this information, try logging in with that email address.

Yeah the thing is I can't even get into my account.

Which email address or contact form did you contact facebook by? (ie. the address or page you sent your message to)

info+bvt81@support.facebook.com how long should I expect to wait for a response?

Facebook seems to like to take a while to respond, so it could be on the order of a few weeks. How long ago did you email them?

Hm about a week ago. Is there anything else that I can do besides wait? do they have a support line or a better e-mail address to contact them?

Calebeman wrote:Hm about a week ago. Is there anything else that I can do besides wait? do they have a support line or a better e-mail address to contact them?

unfortunately ..nope!!!