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disabled account Empty Confirm Your Identity - doesn't work Please help

Post by Guest Sun Aug 29, 2010 8:47 am

I recently got a message when loggin onto facebook that I have to "confirm my identity".

I did the following:
1. Confirm your identity by adding a mobile number to your account. I press "Add your phone"
2. Then I press "*My mobile service provider isn't listed" - because I live in Norway and my country wasn't listed
3. Then I press "View popup to add my number"
4. I entered my phone number and then I got this message: "Please enter the confirmation code that was texted to your phone."
5. I didn't receive any message (waited 24 hours) so I press "Never got your confirmation code? Let us know!"
6. Then I got this "Please log in to continue"
7. AND when I try to login I got this "Confirm your identity by adding a mobile number to your account"

As you can see I stuck in a loop here and can't access my account. PLEASE can anyone help me?
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disabled account Empty Re: disabled account

Post by Ruby Sun Aug 29, 2010 8:53 am

I see you too are having the Facebook Mobile problems!!

Gleened from another thread on here , try ....


Please try to contact your Mobile support line to see if they can get you back into Facebook ..
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Post by Guest Sun Aug 29, 2010 9:24 am

they couldn't do anything Sad
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Post by Guest Sun Aug 29, 2010 3:02 pm

Hi. I have exactly the same problem as you. No solution yet.

BTW: "My Account Has Been Hacked And I Have Access To My Login Email" DOES NOT WORK:(

I also reported the issue so here is hoping for a reply.
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Post by Ruby Sun Aug 29, 2010 6:27 pm

I have split your comment from anther thread and merged it with your own thread; please keep to your own thread
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disabled account Empty Re: disabled account

Post by Ruby Fri Sep 03, 2010 10:10 am

We need an update from you on this please; it is now a week since you posted this as we would hope you have made some effort to try to resolve this for yourself, including studying the information available in the Pinned topics and trying some of them

Are you now back into Facebook? If so how did you get back in please?
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